Jiffy.com · 5 months ago
Customer Experience Partner
Plano, Texas, United States
Full-time
Hybrid
New Grad, Entry LevelJiffy.com is focused on delivering an effortless and delightful experience for customers. The Customer Experience Partner role involves advocating for customers, solving problems, and optimizing processes to improve customer satisfaction and retention.
ApparelE-CommerceFashionPrinting
Responsibilities
Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven
Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions
Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies
Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts
Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making
Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service
Qualification
Required
Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven
Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions
Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies
Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts
Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making
Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service
Company
Jiffy.com
Jiffy.com is the #1 US online reseller of blank imprintable clothing.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase