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Colony Hardware · 1 day ago

Business Applications Specialist

Grand Prairie, TX

Full-time

Onsite

Mid Level

3+ years exp

Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts. The Business Applications Specialist is responsible for delivering company-wide business solutions through ERP and external software application configuration and development, while also providing support to field-based users and managing projects related to software applications.

ConstructionRental

Responsibilities

Act as the first line of Application Support, including support that may not be in normal business hours

Support the release of all new, enhanced, or repaired system applications to ensure maximum user adoption. This will include documentation and providing user training

Participate in all system implementation projects supporting new acquisitions

Act as an ambassador of Colony at all times

Work closely with the IT Development team, corporate departments, regional teams, and branch resources to coordinate specific duties and implement deliverables

Assist Developers, Analysts, and Designers in conceptualizing, developing new software programs, and applications

Develop and maintain professional relationships with our 3rd party strategic partners to help ensure Colony will be top priority in times of urgent need

Proactively keep Senior Business Applications Specialist informed of status and open issues at all times

Respond and resolve problems in an efficient and timely manner

Maintain currency of all Colony systems, policies, and procedures

Maintain a moderate travel schedule throughout the year with potential overtime / weekend travel

Analyze and assess existing business systems and procedures to drive measurable continuous improvement and increase profitability

Manage the definition, development, and documentation of software business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments

Manage defining software development project plans, including scoping, prioritization, scheduling, and implementation

Provide Project Management with tracking of the status of various projects throughout the project lifecycle. This includes full immersion into such projects and becoming the expert in the room of associated tasks to drive to expected outcomes

Assist in planning & facilitating the Business Assessment / Gap Analysis Process pertaining to the system migrations

Conduct research into software application products and services in support of business requirements

Coordinate with external vendors to drive efficient implementation of new software products, and for resolution of any adaptation issues

Manage the prioritization and scheduling of applicable software improvements and upgrades

Manage and conduct on-site training pertaining to system migration and utilization of system applications

Develop, plan, and conduct all post go-live support, training, and advanced training

Provide on-site field support during conversion and post go-live hyper care weeks in business support of branch and regional leadership

Collaborate closely with business stakeholders to understand their requirements, informational needs, and data sources, and conduct requirements gathering sessions, meetings, and presentations

Translate business needs into a clearly defined and detailed business requirements document, inclusive of business use cases, process flows, traceability matrices as well as report mock-ups

Clearly document and articulate As-Is with To-Be business needs and be able to educate users on system functionality/features and help bridge the gap on processes as needed

Ensure systems integrations are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing from our ecommerce platform, fulfillment center, and other third-party systems

Work with the internal and implementation partner teams on automating data integrations

Stay ahead of the new features and functionality, and provide recommendations for continuous improvements

Participate in technical design reviews & audits to ensure design objectives are met and standards are followed

Work with direct reports and end users on usability / Help Desk issues

Qualification

ERP applicationsBusiness analysisProject managementSoftware developmentTroubleshootingMicrosoft OfficeAnalytical skillsCustomer serviceTeamworkCommunication skills

Required

In-depth, hands-on knowledge of, and experience with, enterprise applications, with preferably 2 years' Colony experience with the day-to-day technical management and implementations

Understanding of ERP workflow functionality and processes

Strong understanding of common industry-standard business practices in accounting, supply chain, distribution, and warehouse management

Proven experience with troubleshooting principles, methodologies, and issue resolution techniques

Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint)

Bachelor's degree required in the field of Business Management, Computer Science, or Information Systems, and 3 years of related work experience