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Aspen Skiing Company · 6 days ago

Guest Service Agent - Limelight Mammoth

Mammoth Lakes, CA

Full-time

Onsite

Entry Level

$18/hr - $18/hr

1+ years exp

Aspen Skiing Company operates Limelight Hotels, which provide authentic connections to their communities. The Guest Service Agent is responsible for transporting guests to various locations and assisting the front desk as needed, ensuring a high standard of service and communication.

FitnessSports

Comp. & Benefits

Responsibilities

Pick up and deliver guests to various local locations as scheduled by the Front Desk

Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests

Know about all daily hotel functions, locations, and times for appropriate guest direction

Maintain constant communication with Front Desk for itinerary changes and guest requests

Check inside and out of vehicles for cleanliness

Clean inside and outside of vehicles when needed

Check all essential fluids including oil and brake fluid and check the tire pressure

Report any problems with the vehicles to Front Office Manager

Follow baggage tagging procedures and ski storage procedures

Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas

Maintain a high standard of cleanliness in the Lobby and Luggage storeroom

Fill out vehicle maintenance checklists as directed

Report all accidents accurately filling out incident reports immediately

Assist Front Desk in locating lost baggage through airlines and guest services desk at airport

Other duties as assigned

Qualification

Guest/customer service skillsHotel safety proceduresCompany policiesPositive customer engagementWork area cleanlinessSafe drivingVerbal communicationWritten communicationTeam collaboration

Required

Must be over 18 years of age

A valid driver's license is required

High School Diploma or high school equivalent preferred

One year of guest/ customer service skills preferred

Knowledge of hotel fire and safety procedures and assist in emergency and security procedures as directed by management

Knowledge of product or service (example retail product, food & beverage products)

Knowledge of company policies and procedures

Proficiency in communicating clearly both verbally and in writing to team members and customers

Ability to work in collaboration with others to achieve team goals

Assist in emergency and security procedures as directed by management

Ability to maintain the cleanliness of work area

Ability to engage with customers in a positive and helpful manner

Ability to always drive safely

Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend

Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces

Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)