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Acture Solutions · 1 day ago

Level I Helpdesk Technician

Harrison, NY, US

Full-time

Onsite

Entry Level

$45K/yr - $60K/yr

1+ years exp

Acture Solutions is a trusted IT Managed Service Provider (MSP) delivering secure technology solutions, and they are seeking a dedicated Level I Helpdesk Technician to join their on-site support team. In this role, you will provide first-level technical support for users, assist with diagnosing and resolving technical issues, and manage support tickets while ensuring compliance with IT policies.

Cyber SecurityData CenterIT ManagementNetwork SecurityUnified Communications

Responsibilities

Providing responsive first-level support for desktop, software, and application-related issues

Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications

Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment

Managing support tickets, ensuring accurate documentation and timely resolutions

Escalating unresolved problems to higher-tier support as needed

Assisting in new hardware and software deployments, system imaging, and configuration

Offering user guidance and training on everyday tech tools

Performing basic network troubleshooting, including connectivity and printer access

Maintaining inventory of IT assets and support documentation

Upholding IT policies and ensuring compliance with company standards

Qualification

Desktop supportWindows operating systemMac operating systemMicrosoft OfficeGoogle WorkspaceHardware supportNetworking troubleshootingTicketing system managementProblem-solving skillsCommunication skillsTeam collaboration