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eTeam · 3 days ago

Administrative Services / Clerical - Customer Service Representative 3

Nashville, TN

Full-time

Onsite

Senior Level

5+ years exp

eTeam is seeking a Customer Service Representative 3 to address and resolve customer issues while ensuring clear documentation of all communications. The role involves processing customer inquiries, maintaining accounts, and providing a memorable customer experience through effective problem-solving and teamwork.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Addressing and resolving customer issues and inquires. Ensuring all customer communication is clearly documented

Identifying issues and determining appropriate course of action for effective resolution

Processing results from analysis of data

Execution of customer service standard processed. Maintaining customer accounts and relationships

Customer Service portal and email box inquiries

Customer account reconciliation

Reviewing and researching customer requests related to disputed transactions, refunds, payment instructions, etc

Assist with incoming and outbound customer calls

Processing new business and insurance policy renewals

Qualification

Customer service experienceData analysisP&C insurance experienceMicrosoft OfficeQuick learnerAttention to detailTeam orientedVerbal communicationWritten communicationInterpersonal skillsProblem solving

Required

5-7 years customer service-related experience required

2 years of insurance related experience

High school diploma or GED required

Data Analysis

Ability to accurately document and record customer/client information

Previous experience with computer applications, such as Microsoft Office

Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills

Ability to work independently and manage one's time

Effective Communication

Problem Solving

Preferred

College degree preferred

Prior P&C insurance experience

Company

eTeam

Glassdoor4.0

eTeam is a staffing agency that also provides payrolling services.

Founded in 1999

Somerset, New Jersey, USA

501-1000 employees

http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (205)

2023 (11)

2022 (7)

2021 (24)

2020 (25)