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GE Vernova · 11 hours ago

Customer Services Manager/Fleet Manager

Pennsylvania, United States

Full-time

Hybrid

Mid, Senior Level

$91K/yr - $152K/yr

5+ years exp

GE Vernova is a company focused on customer fleet management processes, and they are seeking a Customer Services Manager to lead these efforts in the North America Region. The role involves managing storage and solar power segment customers, ensuring customer satisfaction, and collaborating with internal teams to manage service orders and activities.

EnergyEnergy EfficiencySustainability

Responsibilities

Manage storage (BESS) and solar power segment customers, including warranty obligations, service agreements, and spare parts and services orders

Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery

Meet GE business expectations by managing spares orders, action plans, safety, quality, schedule, cost, margin, cash flow, and risks. Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE

Collaborate with internal GE functions and business entities to manage service orders and activities

Protect GE’s reputation and technology in the market place

Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics

Qualification

Customer managementField service experienceProject managementSolar power experienceStorage experienceLeading multi-cultural teamsFluent in EnglishCommunication skillsInterpersonal skillsWork under pressure