Farmers of Salem · 1 month ago
Claims Customer Service Representative
Wilmington, Delaware, United States
Full-time
Hybrid
Entry Level
1+ years expFarmers of Salem is seeking a Claims Customer Service Representative to manage phone inquiries and provide claim status updates. The role involves processing claims, verifying policy details, and supporting adjusters while delivering quality customer service.
InsuranceInsurTechProperty Insurance
Responsibilities
Primary responsibility for answering phones, taking FNOL’s, and providing claim status updates
Assign property claims to oversight adjusters & I/A’s following department procedures
Research Underwriting file for applicable coverage forms and endorsements and include with FNOL in claim file
Verify policy is active and communicate with underwriting if cancellation documentation is needed
Send underwriting alerts when appropriate
Send policy forms, endorsements or dec pages to PMA as requested
Process new claims through Image Right workflow
Enter new claims in Finys
Understand Image Right workflows within the department
Process checks, reconcile against batch report, and prepare for mailing
Scan mail, checks, and other documents into workflows, and confirm accurate capture of data
Understand basic claims process and clearly explain to insureds and agents
Understand basic policy coverages
Be able to use Image Right and Finys in conjunction with claim support functions
Provide daily support to remote and on-site adjusters
Provide support to remote and on-site adjusters by assisting with compliance letters on diary
Type or format correspondence and form letters in Finys and Word
Create or Update Adjuster, Expert, and Attorney Contact in Finys as needed or requested
Obtain W-9 for newly created Contact. Identify 1099 status using W-9 and accurately capture data in all pertinent fields in Finys
Work with accounting dept to request stop pays and void checks in Finys as needed or requested
Re-issue loss and expense checks as needed or requested
Forward correspondence to PMA for auto claims, and worker’s comp claims
Use PMA CINCH system in connection with W/C and C/A claims
Deliver timely, quality customer service in all aspects of job position
Willingness to work outside of normal hours during catastrophic weather events
Other jobs as assigned
Is expected to keep confidential all information obtained during employment
Qualification
Required
High school diploma or equivalent with 1 to 2 years office experience or a 2 or 4 year College degree
Strong Customer Service Skills
Excellent Verbal and Written Communication skills
Ability to multi-task, and shift between priorities as needed throughout the workday
Ability to work well both independently and in a team environment
Planning, Organizing, and Time Management skills
Computer Skills – Excel, Word, Power Point, and ability to learn insurance systems
Preferred
Insurance company or Agency experience is a plus
Bilingual skills are a plus
Company
Farmers of Salem
Farmers of Salem is a mutual insurance company specializing in insurance for home and business owners.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-08-27
Farmers of Salem
2025-08-05
Farmers of Salem
2025-07-31
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