Mercalis · 13 hours ago
Program Manager, Client Services
Morrisville, NC
Full-time
Hybrid
Mid Level
3+ years expMercalis is seeking a Program Manager to serve as the primary business relationship manager responsible for program management and account management. The PM will ensure excellent customer service and operational excellence while managing client contracts and program budgets.
Clinical TrialsHealth CareManufacturingMarketingPharmaceutical
Responsibilities
Manage client contracts / statements of work and execute accordingly, host and facilitate internal and client kick-off calls
Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services
Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or written – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood
Manage the program budget for the client and provide recommendations for effectively managing program cost
Interface with clients and maintain business essential relationships on a day-to-day basis as the primary business relationship manager
Conduct regular meetings (phone, webex, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements
Become an expert on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class
Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning
Measure, and monitor program key performance indicators to develop data-driven recommendations
Learn and assist the client in navigating client-internal requirements and processes specific to their organization
Be well-versed on their third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)
Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders
Be a sought out resource within Mercalis as both an internal and external subject matter expert
Provide mentorship and training to Associate Program Managers where needed
Qualification
Required
Bachelor's degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry
Three to Four (3-4) years of project or program management experience
Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders
Able to multi-task in a fast paced environment while functioning as a member of a highly collaborative team
Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote)
Organized and detail-oriented with effective time management skills
Budget management and/or financial accounting skills
Ability to take initiative and anticipate needs
Ability to travel both locally and out-of-town, expectation is up to 10% travel
Preferred
Graduate degree and/or additional certifications including PMP
If an internal applicate, seeking extensive experience with Mercalis systems and services
Company
Mercalis
Mercalis is an integrated life sciences commercialization that offers comprehensive solutions across the healthcare value chain.
501-1000 employees
H1B Sponsorship
Mercalis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-12Acquired
2011-05-18Series Unknown
Leadership Team
Scott Dulitz
Chief Executive Officer
Recent News
2025-07-04
2025-05-10
Company data provided by crunchbase