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Commonwealth Health · 3 days ago

Scheduling Specialist Clinics

Scranton, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Commonwealth Health is dedicated to providing top quality care to patients, and they are seeking a Clinic Scheduling Specialist to manage and optimize the scheduling process for patients and physicians. This role involves coordinating appointments and ensuring high-quality patient care while serving as a liaison between patients and medical staff.

Health CareHospitalMedicalNursing and Residential CarePersonal Health

No H1B

Responsibilities

Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources

Notifies patients of appointment confirmations, cancellations, or reschedules, and provide necessary information and instructions

Accurately enters patient information, appointment details, and updates into the hospital's electronic medical records (EMR) or scheduling system

Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules

Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions

Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files

Receives orders from the Order Facilitator and reviews to make sure the orders are valid

Contacts patients to complete scheduling procedure(s) and or test(s) in Cerner Scheduling

Asks the necessary questions for specific tests and provide the required procedure preparation or instructions

Schedules appointments via phone with doctor's office if requested, once valid order is received

Processes STAT order immediately

Notifies ordering offices if unable to contract their patient to schedule procedures

Addresses patient inquiries regarding scheduling, appointment changes, and concerns, ensuring a high level of patient satisfaction

Offers alternative scheduling options when needed to accommodate patient preferences and medical needs

Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs

Performs other duties as assigned

Maintains regular and reliable attendance

Complies with all policies and standards

Qualification

Electronic Health RecordsScheduling softwareHealthcare AdministrationMicrosoft Office SuiteMedical terminologyOrganizational skillsCommunication skillsAttention to detail