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Field Service Technician

United States

Full-time

Remote

Entry Level

$40/hr - $50/hr

1+ years exp

Atlas Copco is a leading provider of innovative products and solutions for industrial equipment. The Field Service Technician role involves performing routine maintenance and repairs on air compressors and ancillary equipment at customer sites, ensuring maximum uptime and customer satisfaction.

Computer Software

Responsibilities

Safely perform routine, preventative maintenance and repairs on all brands of air compressors, dryers, gas generators, and ancillary equipment. Preventative maintenance should be conducted in accordance with the manufacturer's recommendations (with regard to schedule and scope)

Troubleshoot and perform diagnostics on malfunctioning equipment, document root causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment noting and reviewing any abnormalities with the customer

Document and discuss recommended repairs to customer's equipment to ensure maximum uptime and minimize unplanned downtime

Document all work performed daily using company-provided hardware and software. Completes timesheets daily in TimeClock Plus. Proficient in updating all work orders and providing detailed visit reports to the customer with PCA (Problem, Cause, Action) as well as customer signature

Develop rapport with customers and other technicians through effective communication interpersonal skills and professionalism, Customer Pre calls are done prior to the visit

Provide basic tools to accomplish the job along with normal maintenance of tools and equipment

Display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits. Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations

Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Always promote and practice proper safety procedures and the correct use of personal protective equipment

Work as a team sharing knowledge with colleagues and participate in on-the-job training of self and others as skills allow

Qualification

Air compressor maintenanceElectrical skillsHydraulicsPneumaticsTechnical trainingCustomer serviceSelf-managementFluency in EnglishCommunication skillsTeamworkProblem-solvingTime management

Required

1-2 years of technical experience maintaining and repairing various types of Atlas Copco air compressors

Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics

High School Diploma or equivalent required

Must have completed at least Level 1 Air Academy training, and Level 1 or 2 training for primary equipment

Able to work independently with strong self-management and professionalism

Able to complete work within assigned deadlines

Computer proficiency as required for communication, research, work orders and programming various controllers

Excellent customer service and communication skills (verbal and written)

Must be able to embrace challenges without avoiding challenging situations

Employees will be subject to random drug testing

Must be fluent in English and have a valid driver's license

Must be able to lift upto 50 lbs. regularly and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling