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somafina · 1 day ago

Account Manager

Layton, UT, US

Full-time

Onsite

New Grad, Entry Level

$80K/yr - $90K/yr

0+ years exp

Somafina is looking for an Account Manager to engage with clients throughout the project lifecycle. The role involves managing incoming purchase orders, coordinating with internal teams, providing updates to clients, and ensuring customer satisfaction.

FitnessMedicalWellness

Responsibilities

Engage with clients from beginning to end of a project via phone, email and in person

Review all incoming purchase orders and upload them to begin the manufacturing process. Ensure orders are correct to avoid delays

Attend client meetings via conference calls or in person

Engage with internal teams across all departments to ensure projects stay on track. Maintain ownership of each order through follow up until projects are completed

Provide updates to clients to keep them informed of order status

Provide a weekly open order report with accurate details to sales reps and customers

Problem solve issues as they arise during the process. Know when to escalate for help

Respond to clients quickly, accurately and professionally through written and verbal communications

Use multiple databases and tools to interpret critical information for client communications

Provide support documents as requested

Maintain sensitivity and confidentiality of client and company information

Works towards established goals to improve customer satisfaction

Support of and involvement in company, department, and/or safety policies, procedures, programs and activities

Maintain a clean and orderly work area

Other duties as assigned

Qualification

Customer service softwareClient-facing skillsTime managementStrategic thinkingTroubleshooting skillsMulti-tasking skillsCustomer service orientationAwareness of technology trendsEnglish

Required

High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience

Excellent knowledge of time management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Ability to work in a high paced environment

Awareness of industry's latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation