Client Service Solutions Analyst jobs in United States
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Avalon Healthcare Solutions · 1 day ago

Client Service Solutions Analyst

positionTampa, FL, US
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

Avalon Healthcare Solutions is the world's first Lab Insights company focused on improving healthcare outcomes through innovative lab benefit management solutions. The Client Service Solutions Analyst will support the Client Service Delivery and Account Management teams, ensuring operational excellence and driving customer satisfaction through effective management of client inquiries and reporting.

AnalyticsHealth CareHospitalMedical
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Culture & Values

Responsibilities

Support the Client Service Delivery and Account Management teams in day-day operations and client communications
Assist Client Service Delivery team with client inquiries, updates and reporting
Liaison and escalation point for internal Client Service Operation Teams
Writes detailed business functional requirements documents as needed
Maintain and organize detailed information on JIRA tickets to ensure appropriate and comprehensive responses are returned to the clients timely
Generating client impact reports and ad hoc reporting for Leadership
Analyze customer data to identify trends, prepare reports, and make recommendations to improve customer experience
Identify process gaps or inefficiencies across operational workflows within the team’s scope

Qualification

Healthcare industry knowledgeHealth plan business acumenAnalytical skillsProficient in ExcelJIRA experienceCustomer service focusOrganizational skillsProblem-solving skillsCommunication skillsTeam oriented

Required

Knowledge of the healthcare industry, payers, and regulations required
Demonstrated health plan business acumen skills
Strong organizational skills and ability to prioritize and manage multiple projects
Ability to apply systems thinking to evaluate and improve workflows and procedures
Solid analytical skills with the ability to generate reports
Ability to work cross-functionally to proactively communicate and to resolve issues timely
Understand and experience working with Diagnosis and Procedure codes
Outstanding written and verbal communication skills
Proficient computer skills (Excel, Word, PowerPoint, JIRA,)
Proactive problem-solving skills with the ability to analyze complex systems
Logical, analytical mindset with a keen eye for details and accuracy
Team oriented with a customer service focus
Proven ability to work in a past paced, multi-taking environment

Preferred

Knowledge of reference laboratory business, and processes strongly desired
Experience working with Commercial, Medicare and Medicaid programs
Experience with API testing tools and claim editing systems
Experience with facilitating educational webinars

Company

Avalon Healthcare Solutions

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Avalon is the world’s first Lab Insights company pioneering a new era of value-driven care by unlocking the potential of lab results.
dateFounded in 2013
location
Tampa, Florida, USA
people-size51-200 employees
web-link
http://www.avalonhcs.com/

Funding

Current Stage
Growth Stage
Total Funding
$54.27M
Key Investors
Francisco Partners
2018-01-01Debt Financing· $25M
2017-02-06Series C· $29.27M
2016-01-07Series B

Leadership Team

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William (Bill) Kerr
Co-Founder & CEO
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Recent News

HealthCareIT News
Diagnostic data is one of healthcare's most powerful analytics assets
2026-01-07
citybiz
Avalon 2025 Lab Trend Report: Precision-Medicine Tests Outpace Traditional Panels
2025-06-25
PR Newswire
Avalon 2025 Lab Trend Report: Genetic Testing Soars as Routine Testing Stabilizes
2025-06-24
Company data provided by crunchbase