Wolff Bros. Supply, Inc. · 2 weeks ago
Inside Sales-Electrical
Sandusky, OH
Full-time
Onsite
Entry Level
2+ years expWolff Bros. Supply, Inc. has been an important part of the wholesale distribution industry since 1965, serving various sectors including commercial and residential. They are seeking an Inside Sales-Electrical representative to provide outstanding customer service, maintain and grow the customer base, and support sales efforts.
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Responsibilities
Provide exceptional customer service in person, over the phone and via text that is friendly, helpful, fast, and accurate
Maintain and grow existing customer base
Build relationship with customers: answer customer questions and ask follow up questions to determine their needs
Provide post-sale customer support, including follow-ups, troubleshooting, invoice concerns, etc
Work closely with sales team, sales managers, pricing and purchasing team to determine proper pricing
Act as an extension of the outside sales force to proactively grow product sales
Maintain profitable standards
Inform and explain ongoing and upcoming special promotions, programs, and spiffs
Process customer payments, returns, and credits
Suggest, promote, sell, and upsell products to increase sales volume
Maintain up-to-date knowledge of product lines, purchasing notes, flyers, trade magazines
Perform job safely, follow all safety guidelines
Seek ways to improve the overall customer experience
Follow all relevant standard operating procedures (SOPs)
Qualification
Required
Provide exceptional customer service in person, over the phone and via text that is friendly, helpful, fast, and accurate
Maintain and grow existing customer base
Build relationship with customers: answer customer questions and ask follow up questions to determine their needs
Provide post-sale customer support, including follow-ups, troubleshooting, invoice concerns, etc
Work closely with sales team, sales managers, pricing and purchasing team to determine proper pricing
Act as an extension of the outside sales force to proactively grow product sales
Maintain profitable standards
Inform and explain ongoing and upcoming special promotions, programs, and spiffs
Process customer payments, returns, and credits
Suggest, promote, sell, and upsell products to increase sales volume
Maintain up-to-date knowledge of product lines, purchasing notes, flyers, trade magazines
Perform job safely, follow all safety guidelines
Seek ways to improve the overall customer experience
Follow all relevant standard operating procedures (SOPs)
Strong communication skills: in person, on the phone and via text, internally and externally (listening, oral, written)
Present yourself in a professional manner at all times
Demonstrate a customer service mindset
Responsiveness
Reliability/Dependability
Ability to solve problems
Ability to deal professionally with conflicts
Exercise good judgement
Demonstrate patience
Ability to develop and maintain strong relationships
Ability to multi-task
Be a team player
Previous customer service required (2-3 yrs)
Ability to use Outlook, Teams, MS Office, Text, Internet
Sit for long periods of time
Work on computer majority of the time
Stand; walk; reach with hands and arms, talk and listen
The employee is occasionally required to twist, bend, climb stairs/ladders, stoop, kneel, or crouch
Preferred
Previous inside or outside sales preferred
Previous HVAC, plumbing, electrical products knowledge (2-3yrs)
Familiar with ProKeep, IBMi a plus
Benefits
Medical
Dental
Vision
Company Paid: Short Term Disability & Life Insurance
401k with MATCH
Paid Time Off
Company
Wolff Bros. Supply, Inc.
Wolff Bros. Supply is one of Ohio's largest independent distributors for plumbing, electrical, and HVAC supplies.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase