Blue Nile · 3 months ago
Showroom Manager - Somerset Collection
Troy, Michigan, United States
Full-time
Onsite
Mid, Senior LevelBlue Nile is a company dedicated to reimagining fine jewelry experiences. They are seeking a passionate Showroom Manager to lead a team of Luxury Sales Consultants in their Somerset Collection showroom in Troy, MI, focusing on customer education and sales maximization.
E-CommerceJewelryRetail
Responsibilities
Supports a team of Personal Jewelers to deliver a high level of customer care and foster a consultative sales environment
Demonstrate excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures and continues to find ways to improve team performance
Conduct one-on-one meetings with Personal Jewelers; exhibit excellent active listening skills, effectively provide both positive and constructive feedback
Create a climate of service while managing costs and meeting company goals and metrics
Act as a guest experience manager to ensure that all customer needs are met
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Recruit, hire, train, and schedule team of Personal Jewelers to meet business needs
Exhibit strong attention to detail and high integrity in interactions with customers and staff
Partner with regional management to report meaningful information about business trends
Ability to work flexible work hours, including weekends and holidays
Attend off-site meetings with overnight travel required
Qualification
Required
Sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales
Excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures
Ability to conduct one-on-one meetings with Personal Jewelers; exhibit excellent active listening skills, effectively provide both positive and constructive feedback
Ability to create a climate of service while managing costs and meeting company goals and metrics
Act as a guest experience manager to ensure that all customer needs are met
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Recruit, hire, train, and schedule team of Personal Jewelers to meet business needs
Exhibit strong attention to detail and high integrity in interactions with customers and staff
Partner with regional management to report meaningful information about business trends
Ability to work flexible work hours, including weekends and holidays
Attend off-site meetings with overnight travel required
Company
Blue Nile
Blue Nile is an online retailer selling certified diamonds, engagement rings and fine jewelry.
Founded in 1999
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$62.01MKey Investors
Vulcan Capital
2022-08-09Acquired
2004-05-20IPO
2003-04-11Series E· $7.01M
Leadership Team
John Yhggg
Deputy Chief Financial Officer, Blue Nile Corporation
Sarath Duvvuri
Deputy Chief Financial Officer, Blue Nile Corporation
Recent News
trinityventures.com
2026-01-20
2025-12-30
CNET News
2025-12-30
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