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Smart Start, Inc. · 1 day ago

Credit Collections Assistant

Grapevine, TX

Full-time

Onsite

Mid Level

$18/hr - $18/hr

3+ years exp

Smart Start, Inc. is seeking a Credit Collections Assistant responsible for managing follow-up calls to clients in lockout and coordinating collection procedures. The role involves analyzing collection reports, assisting with delinquent account collections, and ensuring compliance with financial policies and regulations.

Information and Communications Technology (ICT)ManufacturingPublic Safety

Responsibilities

Daily collection calls using the lockout report. Must be able to write detailed notes on all collection calls and insert in the collection screen in Smart Trac

Review past due clients for reinstall and send approvals to Customer Service Representatives so they can set client up for installation

Review of client logs to determine if a lockout credit will be assessed

Review of tow bills and service site notes to determine if a tow bill should be credited

Conducts special billing investigations involving difficult problems. Makes determinations and resolves disputes

Handles difficult credit/collection problems that are referred by Customer Service Representatives

Monitors customer account balances for customer services and initiates collection procedures

Assures credit collection policies are consistent with sound business and financial policies, and are in compliance with City, State, and Federal rules and regulations

Coordinates and records field collection activities of Customer Service Representatives and Service Centers

May handle correspondence and claims in connection with bankruptcies and estates

Coordinates acknowledgement of refunds, notification of customers and reconciliation of accounts

Qualification

Credit collection experienceCustomer service experienceAutomated billing systemsAnalytical skillsBi-lingualProblem resolutionOffice procedures knowledgeEffective communication

Required

The combination of previous training and education equivalent to completion of two years of college or business school

Three years experience as a Customer Service Representative or Customer Service Specialist, or three years experience in a responsible position involving the extension of credit and collection of delinquent accounts

Knowledge of modern office procedures, methods and computer equipment

Knowledge and understanding of automated systems and procedures for bill collection and follow-up

Ability to interpret customer billing records

Ability to determine and resolve billing errors with customers

Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems

Ability to work under pressure and sometimes with difficult and abusive customers

Ability to work independently using judgment and analytical skills to resolve problems and discrepancies

Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment

Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions

Ability to operate assigned equipment

Ability to make sound decisions in a manner consistent with the essential job functions

Bi-lingual

Benefits

A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need

A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals

Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.

Positive work environments that offer work/life balance and professional growth

Mission-driven work making a global impact with local roots

The opportunity to have hands on work experience with industry leading, innovative technology

Company

Smart Start, Inc.

Since December 1992, Smart Start has made an impact in the industry as the world leader of services and technologies that are Separating Drinking From Driving® and Setting the Standard in Alcohol Monitoring Technology®.

Founded in 1993

Grapevine, Texas, USA

501-1000 employees