Novant Health Urgent Care (Formerly Doctors Care) ยท 5 days ago
Patient Billing Support Specialist FT (Corporate)
Columbia, SC
Full-time
Onsite
Entry Level
1+ years expNovant Health Urgent Care provides non-medical management and administrative services to urgent care centers and physical therapy facilities in South Carolina. They are seeking a Patient Billing Support Specialist to provide quality customer service, handle inquiries and complaints, and collect payments for medical services.
Emergency MedicineHealth CareHospitalMedicalPrimary and Urgent CareTherapeutics
Responsibilities
Providing quality customer service while efficiently handling inquiries, customer complaints, and/or billing questions whether by phone, email, mail or fax
Resolving any issues and accurately collecting payments for medical services rendered
Qualification
Required
A minimum of High School Diploma or GED is required to work as a medical customer service representative
The knowledge or ability to quickly learn commonly used concepts, practices, and procedures is critical for success
A strong customer service background and knowledge of insurance policies are required
At least 1 year of medical call center experience is a plus
Demonstrated flexibility to adapt to changes in procedures and job assignments is required
Excellent oral and written communication skills: Ability to communicate effectively and professionally with patients, visitors, physicians, and coworkers
Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the customers' message as well as deduce what is implied in the communication
Preferred
1-2 years previous billing/customer service experience
Associate degree or higher level of education
2 years of Medical Accounts Receivable experience
Medical Terminology or other healthcare certification
Bilingual
Benefits
Generous PTO that increases with tenure
403B
Health, dental, vision insurance
Flexible Spending Account
Short term and Long term Disability
Whole and Term Life Insurance
Employee Discounts
Rewarding Careers
Company
Novant Health Urgent Care (Formerly Doctors Care)
Novant Health Urgent Care (formerly Doctors Care) has provided convenient, quality urgent and family care services to patients across South Carolina since 1981.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shelley Janssen, MD
Chief Medical Officer
Company data provided by crunchbase