Recovery Monitoring Solutions ยท 6 days ago
Customer Service Representative- MALE ONLY
Waco, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expRecovery Monitoring Solutions Llc is focused on drug testing and electronic monitoring solutions. The role involves administering drug testing and managing electronic device installations and maintenance, requiring strong customer service skills.
CommunitiesConsultingEducationSoftware
Responsibilities
Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served
Schedules installation appointments for all new referrals and maintenance appointments
Manages daily communication and equipment alerts and maintenance items
Creates individual customer accounts and tracks participants as well as taking payments for services provided
Delivers participant completion, non-compliance and payment reports to appropriate supervising agencies
Administers Urine Analyses samples per protocol and chain of custody procedures (on job training)
Manages daily communication with billing and maintenance items
Qualification
Required
6 months of customer service experience
Clean Background
Some travel may be required
Must exhibit ability to work under pressure and maintain composure and pleasant manner
Excellent interpersonal and organizational skills required
Prioritize tasks appropriately and complete in timely manner
Ability to multitask and work in a fast-paced environment with multiple interruptions
Proficient in Microsoft Office O365
Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position
Company
Recovery Monitoring Solutions
Recovery Monitoring Solutions offers monitoring, case management and treatment/education services to criminal justice communities.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-12-09
Company data provided by crunchbase