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Caterpillar Inc. · 1 week ago

Warranty Consultant (Claim Review & Validation)

Peoria, IL

Full-time

Onsite

Mid, Senior Level

$98K/yr - $146K/yr

5+ years exp

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, committed to building a better, more sustainable world. As a Warranty Consultant, you will facilitate the claim review and validation process, ensuring compliance with policies and identifying improvement opportunities.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Perform detailed review of claims and identify errors and corrections

Review data, identify trends and make recommendations for claim processing improvements

Provide reporting and feedback to warranty team members

Represent Global Warranty through participation in various continuous improvement projects

Answer warranty-related questions from dealers and internal partners

Qualification

Data Gathering & AnalysisProblem SolvingCustomer FocusConsultingRelationship ManagementCaterpillar Systems KnowledgeChange ManagementData AnalyticsIndustry ExperienceEffective CommunicationsCollaborationAttention to Detail

Required

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment