American Express ยท 1 day ago
Collections Specialist (Past Due)
Phoenix, Arizona, United States
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $24/hrAmerican Express is a well-established company with a strong culture of innovation and commitment to customer service. They are seeking a Collections Specialist to deliver exceptional customer service, negotiate payment solutions, and build relationships with customers to resolve overdue accounts.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Deliver world-class customer service, whilst responding to Customers inquiries and problems
Excellent negotiation, probing, influencing and resourcefulness skills
Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express
Make decisions based on risk assessment and the Customer profile
Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card
Meet and exceed quality goals, compliance regulations and productivity targets
Handling inbound and outbound calls from our consumer and small business card members
Document necessary information
Re-prioritize to adapt to the ever-changing environment
Demonstrate personal excellence by remaining positive and resilient in difficult situations
Able to demonstrate empathy whilst being assertive to achieve the required outcome
Display a passion to serve by delivering outstanding service in every interaction with our customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Strong verbal and written communication skills
Assertiveness to handle difficult conversations
Analytical and problem-solving skills with strong attention to detail
Outstanding organizational skills
Bi-Lingual Spanish speaking a plus
Navigate multiple systems and digital tools to service our customers
Qualification
Required
Deliver world-class customer service, whilst responding to Customers inquiries and problems
Excellent negotiation, probing, influencing and resourcefulness skills
Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express
Make decisions based on risk assessment and the Customer profile
Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card
Meet and exceed quality goals, compliance regulations and productivity targets
Handling inbound and outbound calls from our consumer and small business card members
Document necessary information
Re-prioritize to adapt to the ever-changing environment
Demonstrate personal excellence by remaining positive and resilient in difficult situations
Able to demonstrate empathy whilst being assertive to achieve the required outcome
Display a passion to serve by delivering outstanding service in every interaction with our customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Strong verbal and written communication skills
Assertiveness to handle difficult conversations
Analytical and problem-solving skills with strong attention to detail
Outstanding organizational skills
Bi-Lingual Spanish speaking a plus
Navigate multiple systems and digital tools to service our customers
Preferred
Previous collections or outside agency experience preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-09
2026-01-09
The Motley Fool
2026-01-06
Company data provided by crunchbase