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Royal Credit Union · 1 day ago

Branch Supervisor - Saint Croix Falls

St. Croix Falls Branch, 2175 US Hwy 8, St Croix Falls, Wisconsin, United States of America

Full-time

Onsite

Entry, Mid Level

$73K/yr - $84K/yr

2+ years exp

Royal Credit Union is looking for a Branch Supervisor who is passionate about leading high-performing teams and making a positive impact in the financial wellness of the community. In this role, you will inspire and mentor team members, drive branch growth, and ensure exceptional service for members every day.

BankingCreditFinanceFinancial ServicesMortgageNon Profit

Growth Opportunities

Responsibilities

Responsible for assisting the Branch Manager with the overall operation of one or more branch locations

Will ensure the branch and/or specific department meets organizational, financial, operational, service and growth goals

Will oversee some functions of the Member Account Representative (MAR) operations

Will assist Branch Manager by supervising, mentoring and working at other designated offices and locations as directed

Act as overall branch leader in the absence of the Branch Manager

Assist in managing all office channels; provide leadership in managing team members, SLA agreements, and ongoing change while leading and supporting Net Promoter Score (NPS) initiatives throughout the office

Qualification

Financial services experienceLeadership experienceDigital solutions proficiencyCommunication skillsNotary SealBondableValid Driver’s LicenseResilienceCoaching abilitiesBusiness acumen

Required

High School Diploma or Equivalent

Two years working in financial services, including a minimum of one year combined experience working with new accounts, loans and loan processing or equivalent loan related experience

One year leadership experience or equivalent leadership training

Must be bondable upon hire

Valid Driver's License and insured vehicle

Must obtain Notary Seal

Demonstrates strong leadership and coaching abilities, fostering an engaged and high-performing team through ongoing development and feedback

Proficient in using digital solutions and technology devices (tablets, smartphones, PCs, laptops) and has a basic understanding of Microsoft Office products

Exceptional communication skills, ability to build rapport and trust, confidently engage with members, and provide clear, supportive guidance to team members

Applies business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement initiatives

Adapts quickly to changing circumstances, demonstrates resilience, and motivates others to embrace new challenges and opportunities