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RealManage · 1 day ago

Onsite Assistant Community Association Manager /ACAM (FMFL2026)

Fort Myers, FL

Part-time

Onsite

Entry, Mid Level

$19/hr - $22/hr

RealManage is a dynamic, technology-driven HOA management company that is rapidly expanding and has earned recognition as a Great Place to Work. The Assistant Community Association Manager (ACAM) assists in managing daily operations of community associations, delivering professional services and ensuring exceptional customer satisfaction in alignment with the company's guiding principles.

Real Estate

Responsibilities

Assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles

Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt

Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures

Manage clubhouse and pool reservation process

Process pool cards/gate remote requests, for communities where this is managed at the branch level

Upload Community Documents to Archive, such as Annual Meeting vote/sign-in/proxies, community legal documents etc

Assist with all resident correspondence with regard to violations, requests for community forms, general payment questions, ACC requests, reservation details, etc

Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed

Assist in obtaining COI information for vendors of each community

Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements

Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate

Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting

Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests

Set up files for new associations as assigned and maintain association files per standard office procedures

Assist the CAM with researching resident requests, and securing locations and dates for meetings

Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community

Attend monthly Manager’s and training meetings as required

Conduct business at-all -times with the highest standards of personal, professional and ethical conduct

Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Conduct business at-all -times with the highest standards of personal, professional and ethical conduct

Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Plus other work-related tasks as needed

Qualification

Community managementCustomer serviceRegulatory knowledgeDocument managementRelationship building

Required

Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt

Acquires and maintains current knowledge of state and regulatory agency statutes and the community's documents, policies, and procedures

Manage clubhouse and pool reservation process

Process pool cards/gate remote requests, for communities where this is managed at the branch level

Upload Community Documents to Archive, such as Annual Meeting vote/sign-in/proxies, community legal documents etc

Assist with all resident correspondence with regard to violations, requests for community forms, general payment questions, ACC requests, reservation details, etc

Assist in obtaining COI information for vendors of each community

Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association's bylaw notice requirements

Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate

Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting

Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests

Set up files for new associations as assigned and maintain association files per standard office procedures

Assist the CAM with researching resident requests, and securing locations and dates for meetings

Attend monthly Manager's and training meetings as required

Conduct business at-all -times with the highest standards of personal, professional and ethical conduct

Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Conduct business at-all -times with the highest standards of personal, professional and ethical conduct

Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices