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Alarm.com · 1 day ago

Technical Support Associate

Shreveport, LA

Full-time

Onsite

Mid Level

3+ years exp

Alarm.com is a leading cloud-based platform for smart security and the Internet of Things. In this role, you will provide phone-based technical support for dealers, integrators, and partners, ensuring that CHeKT’s security solutions are functioning properly and assisting with technical inquiries and solution training.

InternetInternet of ThingsSecurityWireless

Culture & Values

No H1B

Responsibilities

Assist dealers and partners with technical inquiries regarding CHeKT security solutions

Troubleshoot hardware, software, networking, and alarm integration issues, guiding customers through step-by-step solutions

Conduct technical investigations on reported issues and collaborate with the engineering team to resolve them

Provide product overview training to dealers, ensuring they understand and can effectively use CHeKT’s solutions

Address day-to-day questions from partners regarding system functionality and troubleshooting

Document troubleshooting steps and best practices to enhance knowledge sharing within the team

Stay up to date with CHeKT’s products, security industry trends, and emerging technologies

Participate in testing and evaluating new features to help improve customer experience

Work in a fast-paced, team-oriented environment with a focus on continuous learning and innovation

Qualification

Technical support experienceNetworking knowledgeCCTV systemsTechnical aptitudeProblem-solving mindsetCustomer service orientationFluency in SpanishFluency in FrenchFluency in PortugueseCritical thinkingWritten communicationVerbal communication