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USAJOBS · 11 hours ago

Program Manager (Department Manager)

Multiple Locations, USA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $142K/yr

1+ years exp

USAJOBS is seeking a Program Manager (Department Manager) to oversee and coordinate work plans in the Taxpayer Services Division. The role involves defining business goals, managing relationships, and improving departmental efficiency while supervising subordinate managers and employees.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Define business goals, develop work plans and set short- and long-term priorities to be accomplished by subordinates

Direct, coordinate and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees

Evaluate program implementation and effectiveness

Provide guidance, advice, counsel or instruction to subordinates in resolving administrative and on technical problems

Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank

Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors

Manage and resolve group grievances, employee complaints and/or other issues elevated to the second level

Make decisions and/or approve expenses on routine and/or non-routine, costly or controversial requests and/or personnel related actions (e.g., selection, training, promotions)

Serve as a coach and/or mentor to subordinate managers and/or employees on an ongoing basis, tailoring the emphasis based on the particular needs and background

Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building or improve business practices

Qualification

Management techniquesBudget managementProgram implementationLabor relations conceptsCompliance programsCustomer serviceTeam buildingPerformance evaluation

Required

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level payband or GS grade in the normal line of progression in the Federal Service

Experience applying management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight

Experience in compliance programs, work functions, and staff hour planning methods and techniques in order to initiate, plan, organize, direct and manage the functions and employees of the operation

Experience with work systems and processes which affect assigned functions and decisions concerning workflow, production, and quality

Experience in budget and fiscal methods used in establishing and maintaining an organization, (i.e. ability to maintain and manage financial resources)

Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers

Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled

By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment

A copy of your transcripts or equivalent documentation is required for positions with an education requirement

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education