Jobs via Dice ยท 23 hours ago
Service Desk Technician
Overland Park, KS
Full-time
Onsite
Entry Level
$18/hr - $21/hr
1+ years expJobs via Dice is seeking a dedicated and experienced Service Desk Technician to join their dynamic IT team. The role involves providing top-tier support, collaborating with team members and other departments, and maintaining accurate documentation to enhance service delivery.
Computer Software
Responsibilities
Provide top-tier support with a focus on user satisfaction
Communicate effectively with customers, ensuring they feel heard and valued throughout the support process on the phone and in person
Work closely with team members and other departments to share knowledge, resolve issues, and improve service delivery
Maintain accurate documentation, using our ITSM tool, of support tickets, processes, and solutions to enhance team knowledge and efficiency
Proactively identify opportunities for process improvements and contribute to the development of best practices within the team
Qualification
Required
A minimum of 1 year of IT support experience, with a focus on ITSM practices
Proven experience in a service desk or technical support role, with a focus on ITSM practices
Strong troubleshooting skills for both hardware and software issues, with the ability to think critically and resolve problems efficiently
Experience troubleshooting over the phone, using email, and in person
Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals
Strong communication skills, both verbal and written, with a focus on clear and concise information sharing
Familiarity with common IT tools and technologies, including ServiceNow, Ivanti Remote Control and productivity software
Preferred
At least 1 year of experience in an IT support role, directly interacting with customers
Experience With ITIL Or Other ITSM Frameworks
Knowledge of various operating systems and hardware configurations
Familiarity with networking concepts and troubleshooting
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Jobs via Dice
Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase