State of Arizona Enterprise Technology (ASET) ยท 3 days ago
CUSTOMER SERVICE REPRESENTATIVE 4
Tuba City, AZ
Full-time
Onsite
Mid, Senior Level
$40K/yr - $40K/yrThe State of Arizona Enterprise Technology (ASET) is seeking a Customer Service Representative 4 to join their innovative team at the Department of Transportation. This role involves performing senior level quality assurance and assisting in complex customer transactions while providing training and problem-solving support to staff.
Information Technology & Services
Responsibilities
Process a high volume of field office transactions, including exams and vehicle inspections for customers with minimal errors
Provide training and assistance for new hires and tenure staff
Conduct daily huddles and support the office in problem solving efforts to improve the customer experience
Conduct daily huddles and support the office in problem solving efforts to improve the customer experience
Qualification
Required
Knowledge of ARS Title 28 provisions and related directives, rules, regulations, policies and procedures pertaining to licensing of motor vehicle operators and titling and registration of motor vehicles
Knowledge of voter registration, selective service and organ donor registration
Knowledge of public and customer relations
Knowledge of fraudulent document recognition with successful completion of American Association of Motor Vehicle Administrators (AAMVA)
Knowledge of fraudulent document recognition
Knowledge of Arizona Version Level I and Level II
Knowledge of proper incident reporting and investigation procedures
Knowledge of Google Workspace
Skills in active listening
Skills in critical thinking
Skills in reading comprehension
Skills in oral and written communication
Skills in problem resolution techniques, actively looking for ways to help people
Skills in data entry, retrieval and analysis
Ability to be proficient in the use of electronic verification systems
Ability to use fraud detection equipment/tools to identify suspicious or fraudulent source documents and the various systems
Ability to administer written driver tests
Ability to manage files and records
Ability to design forms and evaluate customer satisfaction
Must possess and maintain a valid Driver's License
Background and Fingerprint clearance
Preferred
Experience as MVD Customer Service Representative
AAMVA Fraudulent Document Recognition Training
Completion of MAX Training
Continuous Improvement Training (AMS)
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Company
State of Arizona Enterprise Technology (ASET)
The Arizona Strategic Enterprise Technology (ASET) Office develops and executes the statewide information technology strategy, while also providing capabilities, services, and infrastructure to ensure the continuity of mission-critical and essential systems.
Founded in 2011
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase