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GHX · 11 hours ago

Managed Services Analyst IV

United States

Full-time

Remote

Mid, Senior Level

$25.96/hr - $32.21/hr

3+ years exp

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that enables better patient care and maximizes savings for the healthcare community. The Managed Services Analyst IV role requires advanced customer service skills, administrative proficiency, and leadership abilities to drive operational excellence and ensure high customer satisfaction.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Serve as a subject matter expert and resource for peers, providing advanced training, guidance, and support to facilitate cross-training and skill development within the team

Mentor team members on concepts and provide guidance on best practices for problem-solving and escalation management

Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions

Prepare and present reports that indicate milestones, and key performance indicators

Conduct quality assurance reviews and assessments to validate deliverables and ensure compliance with client expectations

Lead innovation projects to leverage emerging quality control measures that positively impact customer experience and service delivery

Assist with onboarding and conducting training of new hires

Qualification

Customer serviceAdvanced technical knowledgeProject ManagementMicrosoft Office proficiencySupply Chain experienceCommunication skillsInterpersonal skillsCollaboration skillsAttention to detailIntegrity

Required

Ability to deliver exceptional customer service, resolve complex issues, and exceed customer expectations

Internet savvy and computer literacy with proficiency in Microsoft Office applications

Strong commitment to upholding the highest standards of integrity, ethics, and professionalism in all interactions and decision-making processes

Excellent communication, interpersonal, and collaboration skills, with the ability to effectively interact with diverse stakeholders and build strong relationships

Exceptional professionalism

Project Management

Ability to evolve and adeptly navigate through evolving guidelines or processes

Exhibits industry knowledge and constantly strives to learn

Bachelor's Degree preferred or High School Diploma or equivalent with 3 years of experience

Advanced technical knowledge of software products

Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint

Experience working in a team-oriented environment

Up to 10% travel annually required

Preferred

Bachelor's Degree preferred

Supply Chain experience preferred

Benefits

Health, vision, and dental insurance

Accident and life insurance

401k matching

Paid-time off

Education reimbursement

Company

GHX

Glassdoor3.6

GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.

Founded in 2000

Louisville, CO, US

1001-5000 employees

http://www.ghx.com

H1B Sponsorship

GHX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (5)

2024 (9)

2023 (9)

2022 (3)

2021 (13)

2020 (2)