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SAS · 23 hours ago

Technical Writer (Emerging Careers)

Cary, NC

Full-time

Hybrid

Entry Level

2+ years exp

SAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence. The Technical Writer (Emerging Careers) will design and develop documentation to help users understand SAS products, collaborating with various teams to enhance software quality and customer satisfaction.

AnalyticsData GovernanceData ManagementEnterprise SoftwarePredictive AnalyticsSoftware

Culture & Values

No H1B

Responsibilities

Design and develop customer-facing deliverables in the form of product documentation, embedded user assistance, how-to videos, API documentation, articles, and so on, as determined by the needs and preferences of the target audience

Develop clear, accurate, and concise information, following all guidelines consistently and effectively. Guidelines include standard rules of grammar and usage as well as corporate guidelines in the form of content models and style

Possess or develop expertise in one or more technical or business domains. Use expertise to develop information, examples, and illustrations that explain complex technical subjects in ways that make them easy to understand

Work with product development teams (including software developers, product managers, technical support analysts, training consultants, and professional services implementation teams) to enhance your knowledge of product functionality and target audiences

Use AI tools to advance product research, build structured content drafts, and accelerate the technical writing process. Collaborate with technical writers and software development teams to identify where AI adds the most value to developing and delivering technical information

Collaborate with user-experience designers and software developers to provide clear user-interface text and software messages

Respond directly to customer questions and feedback related to projects or areas of expertise

Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do

Qualification

Software Development ExperienceDocumentation for Software SolutionsTechnical WritingMarkdown SyntaxAgile MethodologyPythonRJSONBuilding PartnershipsContinuous LearningDecision Making

Required

Bachelor's degree in a technical, quantitative, or communications field

Two years of professional experience as a technical writer documenting software or one year of writing experience and two years of professional experience in a technical or business domain related to position

Previous experience working in a Software Development environment

Demonstrated ability to write clearly and concisely, applying standard rules of grammar

Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred

Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences

Building Partnerships: Developing and leveraging relationships within and across work groups to achieve results

Knowledge of or experience creating documentation for software solutions that employ a user interface, command line interface, and/or APIs to help customers solve business needs

Familiarity with Agile methodology and CI/CD development processes

Knowledge or understanding of Markdown syntax and Git

Familiarity with or expertise in languages and formats such as SAS, CASL and CAS actions, R, Python, and JSON

Benefits

Comprehensive medical, prescription, dental and vision plans.

Medical plan options include: + PPO with low annual deductible and copays. + HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).

Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!

An industry-leading 401k plan.

Tuition Assistance Program and programs and resources to support your development

Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.

Volunteer Time Off, parental leave and unlimited paid sick days.

Generous childcare benefits for all full-time employees.