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EquipmentShare · 1 day ago

IT Support Specialist I

Columbia, MO

Full-time

Onsite

Entry Level

1+ years exp

EquipmentShare is a company on a mission to transform the construction industry through innovative technology and real-time support. They are hiring an IT Support Specialist I to respond to support requests, troubleshoot technical issues, assist users with software applications, and collaborate with the IT team to address recurring problems.

ConstructionFleet ManagementSaaSService IndustrySoftware

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform

Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity

Assist users with software applications, account access, and password resets

Accurately document all support interactions and solutions in the ticketing system

Escalate unresolved issues to Tier 2 support with clear and detailed information

Assist with onboarding new employees, including setting up user accounts and devices

Help with offboarding tasks, such as disabling accounts and reclaiming equipment

Collaborate with IT team members to identify and address recurring issues

Participate in the on-call rotation for after-hours and weekend support

Qualification

Windows operating systemMacOS operating systemTroubleshooting hardwareITSM familiarityITIL familiarityCustomer service skillsProcess creationNetwork troubleshootingMobile device familiarityAudio/Visual troubleshootingAttention to detail

Required

Strong working knowledge of Windows and macOS operating systems

Basic knowledge of printer functionality

Familiarity with mobile devices (iOS, tablets, and Android) and common office applications

Excellent customer service skills, including patience, empathy, and strong communication

Experience in creating processes and procedure workflows

Ability to troubleshoot basic hardware and software problems

Attention to detail and the ability to maintain accurate notes and records

Ability to troubleshoot network setup and configuration issues

Ability to work independently and as part of a team

High school diploma or equivalent

At least 1+ years of experience in a help desk or customer service environment is needed

Preferred

Familiarity with ITSM, ITIL, and IT best practices are preferred

Familiarity with Audio and Visual troubleshooting techniques

An associate degree in computer science or a related field is a plus

IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)

Benefits

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays

401(k) + company match

Gym membership stipend + wellness programs (earn PTO and prizes!)

Company events, food truck nights, and monthly team dinners

16 hours of paid volunteer time per year — give back to the community you call home

Career advancement, leadership training, and professional development opportunities

Company

EquipmentShare

EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.

Founded in 2015

Columbia, Missouri, USA

5001-10000 employees

https://www.equipmentshare.com

H1B Sponsorship

EquipmentShare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)