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Hydrafacial · 6 days ago

Inside Sales Manager

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $80K/yr

5+ years exp

Hydrafacial is a global category-creating company focused on innovative beauty health experiences. The Inside Sales Manager is responsible for leading the Inside Business Development Manager team, ensuring sales execution and operational excellence while fostering team performance and productivity.

BeautyHealth CareManufacturingMedical Device

Responsibilities

Coaches and manages day-to-day operations of the inside sales team

Conducts regular 1:1 meetings, performance check-ins, and coaching sessions focused on productivity, effectiveness, and KPI attainment

Monitors individual and team performance and provides timely feedback, guidance, and coaching as needed

Manages day-to-day people operations including scheduling, calendar coverage, attendance, PTO tracking, and timekeeping for workforce

Partners with Senior IBDMs on employee and customer training needs as well as onboarding of new Inside Business Development Managers

Supports onboarding, ramp up, and ongoing reinforcement of sales tools, processes, and expectations for new and existing team members

Acts as interim sales representative and supports open territory coverage

Ensures consistent execution of Inside Sales workflows, best practices, and standards across the team

Reinforces CRM (Salesforce) usage, documentation standards, and reporting accuracy

Supports call coaching, quality monitoring, and reinforcement of consultative selling behaviors

Maintains and updates dashboards, scorecards, and performance reports tracking activity, productivity, and results

Analyzes performance data to identify trends, gaps, and opportunities for coaching or process improvement

Provides regular performance insights and operational updates to the Director, Provider Growth Strategies & Inside Sales

Serves as the first point of escalation for day-to-day issues impacting productivity, customer engagement, or execution

Performs other duties as assigned

Qualification

Inside sales experiencePeople managementCRM proficiencyCoaching skillsPerformance managementSales strategy executionBeauty industry experienceCommunication skillsOrganizational skillsTime managementAttention to detailAdaptability