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Norwegian Cruise Line Holdings Ltd. · 2 days ago

Assignment Specialist

Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

Norwegian Cruise Line Holdings Ltd. is seeking an Assignment Specialist responsible for creating ongoing rotation schedules for various shipboard positions. The role involves monitoring staffing levels, ensuring compliance with documentation requirements, and resolving scheduling challenges.

TourismTransportationTravel

Responsibilities

Prepare crew rotation schedules by assigning medically cleared, newly hired and returning crew members to ship assignments

Schedule Non-Resident Alien Crew (NRAC) as needed, ensuring compliance with regulated percentage limits

Ensure scheduled crew compliance with Coast Guard documentation requirements, including MC, MMC, TWIC, and NRAC

Review and schedule logical assignments based on ship itineraries, budgeted manning levels, gender for cabin accommodations, and nationality/language for guest services

Ensure all active crew members are given a return date and ship assignment prior to their sign-off date

Proactively plan each schedule to ensure adequate staffing levels in all areas

Respond to emails and queries from the team, crew, shipboard, and shoreside staff accordingly

Resolve challenges related to employment contract extensions, changes, vacations, medical leave, and specific ship assignments

Review budgeted vs. actual manning levels on an ongoing basis to identify variances in staffing levels

Provide justification for staffing shortages/overages and make scheduling adjustments to minimize variances

Assess onboard staffing requirements for specific positions against the available candidate pool and provide the recruitment team with job requisitions for future openings

Update MAPS with crew movement information such as medical sign-offs, resignations, and terminations, assigning replacements as necessary

Ensure crew/officer records are closed timely and accurately, with the correct leave reason

Perform other job-related functions as assigned

Qualification

Microsoft Office SuiteScheduling experienceUS Coast Guard requirementsMAPS systemsCollective Bargaining AgreementsShipboard structure knowledgeEnglish communication skillsOrganizational skillsDetail-orientedInterpersonal skillsTime management skillsDecision-making skills

Required

High School Diploma

1 year business/administrative experience and working with large crew movement is required

Basic proficiency in Microsoft Office Suite, with emphasis on Outlook, Word, and Excel for developing correspondence, emails, and creating/modifying reports

Knowledge of or ability to learn US Coast Guard requirements

Knowledge of or ability to learn MAPS systems for navigating and updating information

Excellent English written and verbal communication skills for effective interaction with crew/officers, hiring partners, port agents, the HR Director, HR Operations Manager, and onboard/shore side team members

Exceptional organizational skills to meet multiple deadlines in a fast-paced environment

Detail-oriented to accurately enter data in MAPS, develop rotation schedules, and make appropriate scheduling adjustments

Knowledge of or ability to understand CBAs (Collective Bargaining Agreements), Union Agreements, and all contracts and terms of employment for crew and officers

Strong interpersonal skills for teamwork

Organizational and time management skills for independent work

Knowledge of or ability to learn shipboard structure and terminology

Decision-making skills to evaluate requests fairly, consistently, and cost-effectively, in the best interest of the company