MSX International · 22 hours ago
Service Lane Consultant
Indianapolis, IN
Full-time
Hybrid
Entry Level
1+ years expMSX International has been a dedicated partner to leading automotive brands for over 25 years, focusing on enhancing customer experience and operational efficiency. They are seeking a Service Lane Consultant to implement service strategies with dealership personnel, improve business profitability, and ensure effective service lane processes.
Management Consulting
Responsibilities
Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention
Implement, train and monitor dealers on service lane processes
Become a center of expertise with the following service lane tools: Service Workbench (SWB) and Online Service Scheduling (OSS)
Assist dealers in improving LOF/MPVI cycle times to under an hour
Meet defined metric goals for assigned dealers within a set geographic area
Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation
Ensure dealer processes are in place to gather local competitive data
Ensure proper Business Development Center (BDC) service department integration
Interface with District Sales, Service, Parts and Zone management to insure cross communication of dealer process changes underway and any opportunities for improvement
Share best practices, ideas, success stories and analysis techniques via the SDM forum
Position requires 90% travel time
Complete other special assignments if necessary
Qualification
Required
Previous automotive experience, with 1 year of fixed operations or equivalent experience
Establishes rapport with others by initiating and leading conversations to make other's feel comfortable. Considers the impact of customers in the decision making process
Excellent communication skills; Must be a good listener as well as a good communicator both in person and over the phone. Must have appropriate writing skills when communicating messages and reports. Must be computer literate and have experience with Microsoft Office products
Appreciates challenges and is always looking for new learning experiences
Is creative in problem resolution and demonstrates the ability to think 'out of the box', makes it a priority to solve the customer issues
Ability to overcome objections and obstacles during day to day activities
Can develop presentations and deliver those presentations to small groups. Ability to train groups or individuals as required in a manner that allows training to be retained
Overall knowledge of how the different departments within an automotive dealership interacts
Understands the importance and meaning of good customer service and consistently demonstrates the best customer possible in accordance with the stated goals
Is confident in their own abilities and skills knowledge. Demonstrates a friendly and positive attitude with customers and co-workers
Must be able to multi-task in a busy environment. Able to work independently and with other team members. Need to be an assertive individual with high energy to work in selling environment
Knowledge and operation of Service Tools currently being utilized in dealerships today. (Examples of tools include: Service Workbench, Service Edge, X time service scheduling, etc…)
Knowledge of Dealership Management Systems (DMS)-Understanding of the operation and integration of the dealership management systems currently in use at dealerships today
Preferred
College degree (Associate's or Bachelor's) is preferred but not required
Sales experience of selling products and services would be valuable in this position
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
H1B Sponsorship
MSX International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (1)
2022 (4)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
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