Rutter's · 1 day ago
IT Support Technician
York, PA
Full-time
Onsite
New Grad, Entry LevelRutter's is seeking a reliable and customer-focused IT Support Technician to provide first-line technical support for their corporate office and store locations. The role involves troubleshooting hardware, software, network, and voice systems while ensuring timely resolution of IT support requests.
Food and Beverage
Responsibilities
Provide first-line technical support to corporate and store users via phone, email, remote access, and in person
Track, manage, and resolve support requests using the IT Operations ticketing system
Troubleshoot hardware, software, and basic network issues
Install, configure, and maintain desktops, laptops, printers, phones, and other IT equipment
Support employee onboarding and offboarding, including account setup, device configuration, and system access
Maintain IT documentation, including user guides and system configurations
Monitor and maintain IT inventory and asset management records
Organize and prioritize daily tasks based on service requests
Participate in an on-call rotation, including nights, weekends, and holidays (schedule may vary based on business needs)
Respond promptly and professionally to phone calls, emails, and texts during regular hours and while on-call
Perform preventative maintenance on HQ computers and peripheral equipment
Install software updates and support new system rollouts
Test new hardware, software, and systems prior to deployment
Identify recurring issues and communicate trends to IT management
Follow security best practices and company policies to protect data and systems
Qualification
Required
Provide first-line technical support to corporate and store users via phone, email, remote access, and in person
Track, manage, and resolve support requests using the IT Operations ticketing system
Troubleshoot hardware, software, and basic network issues
Install, configure, and maintain desktops, laptops, printers, phones, and other IT equipment
Support employee onboarding and offboarding, including account setup, device configuration, and system access
Maintain IT documentation, including user guides and system configurations
Monitor and maintain IT inventory and asset management records
Organize and prioritize daily tasks based on service requests
Participate in an on-call rotation, including nights, weekends, and holidays (schedule may vary based on business needs)
Respond promptly and professionally to phone calls, emails, and texts during regular hours and while on-call
Perform preventative maintenance on HQ computers and peripheral equipment
Install software updates and support new system rollouts
Test new hardware, software, and systems prior to deployment
Identify recurring issues and communicate trends to IT management
Follow security best practices and company policies to protect data and systems
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to manage multiple tasks and work independently
Willingness to participate in an on-call rotation
Preferred
Experience in IT support, help desk, or technical support
Working knowledge of Windows operating systems, basic networking, and common business software
Experience using IT ticketing systems
Benefits
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Company
Rutter's
The mission of Rutter’s is to offer customer’s convenient high quality food and beverages, competitive fuel prices and the latest technology to provide convenience at the speed of life.
Founded in 1921
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase