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d&b audiotechnik · 6 days ago

Regional Support Specialist - Southeast Region

United States

Full-time

Remote

Senior Level

5+ years exp

d&b audiotechnik Corporation is seeking a knowledgeable and adaptable Regional Support Specialist to join their Education & Application Support team. This role focuses on EAS and Sales Support within the Southeast US Sales Region, providing technical guidance and managing accounts while ensuring strong product performance and customer satisfaction.

Machinery Manufacturing

Responsibilities

Work directly with the Regional Sales Manager to evaluate, qualify, and develop the technical requirements of Sales Partners, Dealers, and identified target companies to strengthen the distribution and adoption of d&b products

Support Regional Sales Managers as they promote and maintain product awareness via private or public demonstrations and other activities

Proactively and strategically plan regional sales or support based activities to introduce or strengthen the d&b brand and customer relationships

Provide application support as required to projects and accounts within the assigned region

Participate in any d&b event held in the assigned region

Develop and maintain strong relationships with technical contacts throughout the pre-sale and post-sale process, providing ongoing support and follow-up with accounts, venues, and end users

Qualification

D&b product knowledgeProfessional audio systemsTroubleshooting skillsAudio design toolsCommunication skillsTeam collaborationFlexibilityDecision making

Required

Knowledgeable, enthusiastic, and adaptable Regional Support specialist

Focus on EAS and Sales Support within the Southeast US Sales Region (FL, GA, TN, MS, and AL)

Partnering closely with the Southeast Regional Sales Manager to provide technical guidance and manage active and emerging accounts

Participate in on-site product demos and launches in the Americas

Provide technical support to ensure strong d&b system performance, a positive brand image, and customer satisfaction

Work directly with the Regional Sales Manager to evaluate, qualify, and develop the technical requirements of Sales Partners, Dealers, and identified target companies

Support Regional Sales Managers as they promote and maintain product awareness via private or public demonstrations and other activities

Proactively and strategically plan regional sales or support based activities to introduce or strengthen the d&b brand and customer relationships

Provide application support as required to projects and accounts within the assigned region

Participate in any d&b event held in the assigned region

Develop and maintain strong relationships with technical contacts throughout the pre-sale and post-sale process

Provide ongoing support and follow-up with accounts, venues, and end users

Deep understanding of d&b products and their applications through study and hands-on experience

Strong verbal and written communication skills to effectively engage with Consultants, Integrators, Production Houses, Influencers, Sales Partners and End Users

Solid understanding of professional audio systems from both application and operational standpoints

Strong conceptual knowledge of the pro-audio industry and the markets we serve as a premium brand

Proven ability to troubleshoot and solve technical issues

Ability to make informed decisions quickly, ensuring those decisions positively impact the d&b audiotechnik brand

Must be able to work as part of a diverse team

Flexible and proactive in managing changing priorities

Willingness to travel nationally and internationally up to 30%

Minimum of 5 years' experience in the professional audio industry in a public-facing technical position

Proven understanding and applicable knowledge of professional loudspeaker systems

In-depth knowledge of the application of console technologies, control systems and audio design tools

Candidate must live in or near the Southeast Sales Region

National and International travel will be required 30% of the time