Humana · 1 day ago
Stars Analytics Director - CAHPS & HOS
Louisville, KY
Full-time
Hybrid
Mid, Senior Level
$189K/yr - $260K/yr
7+ years expHumana Inc. is dedicated to putting health first, and they are seeking a Stars Analytics Director for CAHPS & HOS to lead their newly established analytics team. This role involves overseeing the full analytics lifecycle for CAHPS and HOS, including measure forecasting, member insights, and predictive modeling, while serving as a strategic partner to business leaders.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Lead the end-to-end analytics for CAHPS and HOS, ensuring clarity, rigor, and timeliness across all deliverables
Oversee core capabilities including: Survey measure forecasting and performance modeling, Member-level and plan-level insights, Response likelihood models and risk profiling, Promoter/detractor segmentation and experience drivers, NLP-based insights from CAHPS Gaps, Pulse, and other feedback sources, Exploratory tools enabling business and clinical partners to identify improvement opportunities
Connect analytics insights to operational strategy with clarity, accuracy, and executive-ready storytelling
Serve as the primary analytics partner to Stars CAHPS/HOS leadership, aligning on objectives, informed risks, and strategic opportunities
Act as a thought leader to shape strategy, identify innovation opportunities, and translate evolving business or regulatory needs into actionable analytics roadmaps
Strengthen cross-functional collaboration across Stars, Stars-adjacent teams, product, clinical and operational partners, and enterprise analytics groups
Provide analytics oversight related to CAHPS/HOS vendor partners ensuring methodological rigor, data integrity, and performance accountability
Contribute to modernization and long-term capability planning (e.g., new modeling approaches, new data sources, platform/tool enhancements)
Prepare and deliver materials for the highest levels of company leadership
Ensure alignment of message, timing, confidence, and risk framing
Synthesize complex analytics into clear narratives that support informed decision-making in high-stakes settings
Elevate the right insights with intent — anticipating questions, surfacing risks early, and ensuring the organization is prepared for critical discussions
Lead a high-performing analytics team, currently planned at 4–6 FTEs, fostering a culture of excellence, collaboration, transparency, and continuous improvement
Coach and develop emerging analytics talent, building deep CAHPS and HOS expertise and strengthening enterprise bench strength
Promote ways of working centered on alignment, anticipating partner needs, and stewarding shared ownership of the narrative
Qualification
Required
Bachelor's degree in a relevant field (e.g., Data Science, Public Health, Health Policy, Business, Analytics, Statistics)
7+ years of experience in healthcare analytics, quality measurement, or Medicare Advantage Stars
5+ years of demonstrated leadership of high-performing, multidisciplinary analytics teams
Proven experience leading complex analytics portfolios and driving long-term strategy in a matrixed, consensus-driven environment
Experience preparing and presenting analytics to executive audiences, with strong narrative-building and communication skills
Demonstrated consulting mindset: ability to translate needs into solutions, frame insights clearly, and influence cross-functional partners
Preferred
Experience with survey-based quality measurement, including CAHPS, HOS, or similar member-experience/statistical survey methodologies
Direct CAHPS/HOS expertise strongly preferred; candidates with Stars quality experience and demonstrated ability to learn quickly will be considered
Master's degree in Public Health, Health Services Research, Analytics, Statistics, Business, or related discipline
Experience building predictive models, NLP pipelines, or segmentation frameworks
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-09
2026-01-07
2026-01-06
Company data provided by crunchbase