Adora ยท 1 day ago
Customer Success Manager - AdTech
Greater Seattle Area
Full-time
Onsite
Mid, Senior Level
$100K/yr - $130K/yr
5+ years expAdora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways. They are seeking a Customer Success Manager to drive client satisfaction, retention, and growth through their innovative AI platform.
Computer Software
Hiring Manager
Kelly Glanville
Responsibilities
Manage a portfolio of client accounts, serving as their trusted advisor and primary point of contact
Lead client onboarding processes, ensuring smooth implementation and adoption of our AI platform
Conduct regular check-ins, business reviews, and success planning sessions with key stakeholders
Identify expansion opportunities and collaborate with sales teams to drive account growth
Monitor client health metrics, usage patterns, and satisfaction scores to proactively address concerns
Troubleshoot client issues and coordinate with product and engineering teams for resolution
Create and maintain customer success documentation, playbooks, and process improvements
Advocate for client needs internally and provide product feedback to development teams
Support contract renewals and work to minimize churn through proactive relationship management
Qualification
Required
5+ years of experience in customer success, account management, or client services roles ideally in startup environments
Experience with paid media platforms and marketing technology required
Thrives in ambiguous, fast-changing environments where processes are still being defined
Proven track record of managing client relationships and driving customer retention/expansion
Strong understanding of SaaS business models and customer lifecycle management
Excellent communication and presentation skills with ability to engage C-level executives
Analytical mindset with experience using customer success platforms and data analysis tools
Problem-solving abilities with a proactive approach to identifying and addressing client needs
Experience working in fast-paced startup environments and managing multiple accounts simultaneously
Strong organizational skills with attention to detail and process optimization
Preferred
Bachelor's degree in Business, Marketing, Communications, or related field preferred
Benefits
Competitive salary, stock, and benefits package
A collaborative, inclusive, and dynamic work environment in a high-growth start-up
Opportunities for professional growth and development
Be first at a new, hot, growing company in a dynamic industry
A chance to work on innovative projects in a cutting-edge field (Generative AI, etc.)
Company
Adora
Adora prioritizes customer needs and strive to exceed their expectations in every interaction.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Village Global
2025-10-07Seed
Leadership Team
Marco Matos
CEO & Co-Founder
Recent News
Business Wire
2025-12-10
Company data provided by crunchbase