Apply on Employer Site

Aires · 13 hours ago

Client Service Analyst

6 Penn Center Blvd, Pittsburgh, PA 15205, USA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Aires is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. The Client Service Analyst will provide reporting and configuration support to the Client Service team, acting as a subject matter expert in reporting databases and maintaining the client database to meet client needs.

ConsultingLogisticsSupply Chain Management

Responsibilities

Provides reporting, configuration and administrative support to the Client Service team

Completes basic modification of standard reports within reporting tools for internal and external users

Enters new information and maintains policy database

Assists with database updates for various items (authorization/tracking information, NAS requirements, Aires Team, client requirements, etc.)

Requests & tests changes to authorization forms, cost estimate tools and IT MobilityX customizations

Creates client MobilityX accounts and assists with user administration

Adds and updates contacts in database

Enters client fee schedules into the online tool

Updates implementation guide & completes client policy documentation and edits

Assists in training clients in MobilityX (for SBO/Non CSM clients)

Conducts data audits and scrubs to maintain 100% data integrity on client reporting and MobilityX

Assists with manual client processes including review of billings, PO assignments, and TEQ audits to ensure accuracy

Qualification

Client services supportCustomer service experienceGMS certificationCRP certificationMS Office proficiencyAdministrative skillsCan-do attitudeDesire to help othersTeam oriented mindset