NEOGOV · 1 day ago
SR IT Network and Infrastructure Solutions Manager (IT System Admin SRMGR)
Thurston County – Olympia, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$8,522/mo - $11,460/mo
15+ years expNEOGOV is a department of enterprise services providing centralized business services to state government agencies and other public entities. The IT Infrastructure and Network Operations Sr. Manager is responsible for providing strategic direction and technical guidance to the Network and Infrastructure team, managing network staff, and ensuring the security and maintenance of the agency's infrastructure.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages and provides leadership to the Infrastructure and Network Operations team
Identifies opportunities for new innovative technologies and develops strategic transition plans in collaboration with IT teams
Demonstrated ability to work in ambiguous, changing environments
Demonstrated experience implementing technology upgrades and maintaining critical infrastructure
Defines and recommends information technology strategies, policies, and procedures by evaluating customers technical needs, identifying problems, evaluating trends, and anticipating business and technical requirements
Directs work and manages team resources by determining skills within TSD, and opportunities, and estimating effort and duration to meet stakeholder and agency needs
Provides direction on complex issues and service outages by working with multiple IT teams, agency and customer stakeholders, executives and vendors
Develops expectations with staff in regular one on one meetings, provides feedback, clears roadblocks, motivates team members to optimize performance levels and career development by setting goals and objectives
Ensures delivery of high quality, high availability for all IT systems by evaluating and tracking IT operational metrics and providing guidance for consistent proactive monitoring
Completes all IT managerial responsibilities including performance planning, performance evaluations, progressive discipline, training plan development and talent management
Establishes operational priorities in alignment with the division’s strategic plan
Plans and develops projects and strategies to align existing systems and processes with the IT strategic plan
Shares advanced technical knowledge, architectural expertise with the IT team and other state agency IT professionals by participating in the following committees: Enterprise Active Directory Forest Resource group, Cloud enablement advisory committee, and M365 User Group
Ensures delivery of innovative solutions to enhance, resolve or upgrade agency IT systems
Develops and implements compliance standards for using new and emerging technology which will track, monitor, and audit life cycles of software and hardware
Consults with IT and agency programs to determine the most effective use of infrastructure resources
Evaluate the impact of new innovative architecture products and services on IT investments, business operations and customer satisfaction
Qualification
Required
Experience should total 15 years
Seven (7) years of demonstrated proven hands-on experience in advanced principles of enterprise technical architecture to include the integration of diverse hardware and software technologies
Experience in performing critical analysis of complex systems and processes, developing tactical and strategic plans using new and emerging concepts
Demonstrated knowledge of Microsoft Azure or similar cloud technologies, Windows Servers, Cloud Architecture and Virtual infrastructure
Experience in developing technology policies and guidelines
Eight (8) years' experience as an effective manager with excellent team leadership skill with experience in creating strategic roadmaps, training, and presenting materials to leadership and mentoring teams
Associate degree in computer science, engineering or equivalent IT vocational training
Minimum (8) years of demonstrated proven hands-on experience in advanced principles of enterprise technical architecture to include the integration of diverse hardware and software technologies
Experience in performing critical analysis of complex systems and processes, developing tactical and strategic plans using new and emerging concepts
Demonstrated knowledge of Microsoft Azure or similar cloud technologies, Windows Servers, Cloud Architecture and Virtual infrastructure
Experience in developing technology policies and guidelines
Minimum (5) years' experience as an effective manager with excellent team leadership skill with experience in creating strategic roadmaps, training, and presenting materials to leadership and mentoring teams
Bachelor's degree in computer science or engineering
Minimum (6) years of demonstrated proven hands-on experience in advanced principles of enterprise technical architecture to include the integration of diverse hardware and software technologies
Experience in performing critical analysis of complex systems and processes, developing tactical and strategic plans using new and emerging concepts
Demonstrated knowledge of Microsoft Azure or similar cloud technologies, Windows Servers, Cloud Architecture and Virtual infrastructure
Experience in developing technology policies and guidelines
Minimum (5) years' experience as an effective manager with excellent team leadership skill with experience in creating strategic roadmaps, training, and presenting materials to leadership and mentoring teams
Experience may be concurrent
Additional qualifying experience may be substituted for education on a year-for-year basis
Preferred
ITIL Certified
CMMI certification
COA (Certified OpenStack Administrator)
MCSD (Azure Solutions Architect certificate)
MCSE, MCSA (Microsoft) or similar
Experience with IP Packet Analysis and SAN (storage area network)
Proven hands-on expertise with creating complex network and application architecture
Prosci Certified
LeaderPath or similar
Benefits
Medical (including vision), dental and basic life insurance
Medical flexible spending account
Long-term disability insurance
Dependent care assistance
Washington State Employee Assistance Program
Washington Public Employees' Retirement System (PERS)
Deferred Compensation Program
Public Service Loan Forgiveness
Paid holidays
Sick leave
Vacation leave
Military leave
Bereavement leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase