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Kashable · 2 days ago

Debt Collection Specialist

Las Vegas, NV

Full-time

Hybrid

Entry Level

$45K/yr - $55K/yr

1+ years exp

Kashable is a fast growing, venture-backed FinTech startup headquartered in NYC. They are seeking a Debt Collection Specialist to review and collect on assigned delinquent loans, engage with consumers, and assist users in resolving their delinquencies.

ConsumerEmployee BenefitsFinanceFinancial ServicesFinTech

Growth Opportunities

No H1B

Responsibilities

Review and collect on assigned delinquent loans by gathering background data, documenting member conversations, and ensuring required notifications are sent to members

Conduct debtor’s outreach via phone and email to engage and assist our users with resolutions to current delinquencies

Evaluate debtor’s current circumstances and finances in order to provide an appropriate option for our users to address their financial hardship

Speak directly with customers regarding delinquent payments, investigates complaints and verifies the accuracy of charges

Research and make recommendations for collections efforts and report issues with customer accounts to management

Review collection techniques and provide feedback to management

Receive inbound and place outbound collection calls

Research and review user’s agreements and terms when necessary

Handle incoming support requests from customers and prospects through various channels, such as live chat, email, and phone

Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features

Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties

Contribute to team KPIs (Key Performance Indicators) by improving average response and resolution times, as well as customer satisfaction ratings

Collaborate with other members of operations and customer success teams to escalate issues where appropriate

Qualification

Collections experienceConsumer lending knowledgeNegotiation skillsG-suite proficiencyCustomer service skillsBilingual (Spanish)Detail-orientedProblem-solving skills

Required

Bachelor's degree with 1+ years in experience preferably in consumer lending & Collections

1-2 years of experience in collections, banking, retail, or customer service required

Extremely comfortable with computers and G-suite and able to quickly learn new systems & processes

Strong negotiating, communication, typing, and written communication skills

You find comfort in communicating the ‘tough stuff' with compassion and clarity

Detail-oriented and a passion for accuracy

Strong customer service skills and the ability to skillfully handle confrontation

Goal-oriented and experienced in high-performance teams

Comfortable spending a majority of your time engaging with a customer over the phone

You have a passion for analyzing puzzles, and strategically putting the pieces together

Demonstrated analytical, problem-solving and system knowledge, and passion for process improvement

Ability to multi-task, remain organized, prioritize, and work independently

Knowledge of the fundamentals of collections concepts and practices is desired (including the FDPCA and applicable collections laws)

Customer service: 1 year (Required)

Collections: 1 year (Required)

Ability to commute/relocate: Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Required)

Preferred

Experience in Loan Servicing or Consumer Collections, Debt Settlement, Debt Consolidation, Loss Mitigation, preferably with a bank, credit union, loan servicing company or other financial services organization a plus

Prior experience providing customer service in an eCommerce business is a plus

Bi-lingual a plus

Experience in FinTech and start-up environments

Proficiency in Spanish is a Plus