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medmix · 13 hours ago

IT Support Technician- Intern

Parsippany-Troy Hills, NJ, USA

Internship

Onsite

Intern

$19/hr - $19/hr

5+ years exp

medmix is seeking an IT Support Technician Intern to provide front line support for internal customers. The role involves troubleshooting computer hardware and software, providing Level I and II support, and ensuring compliance with security standards like HIPAA.

Health CareManufacturingMedicalMedical Device

Responsibilities

Respond to daily end user support requests, such as hardware, software, peripheral, mobile device, and VOIP phone issues for both on-site and remote users

Ability to setup, configure, and roll-out of hardware and software as needed

Support onsite DC, surveillance, and site access control systems

Organize and maintain IT Inventory and assist in the deployment/retirement of hardware as needed

Document incidents and processes as directed and ensure that all tickets requiring follow up work and/or calls receive appropriate attention

Maintain, analyze, and troubleshoot, software and computer peripherals

Assist in developing and documenting improvements to current processes

Test, image and clean PC’s, laptop, monitors, printers, and other related hardware

Escalate all service requests and change orders that may require additional resources for timely closure or escalated priority

Complies with all IS Policies, Procedures and Standards including but not limited to: Systems/Workstation Security, HIPAA Privacy and Security Regulations associated with Electronic Protected Health Information (ePHI)

Stay abreast of new and emerging security threats and mitigation approaches for your respective area and perform periodic security reviews of your assigned areas

Work to ensure regulatory compliance (HIPAA, etc.) in all aspects of data utilization and information access

Ensure all proposed changes follow the Change Management policy and procedure for production changes

Other duties as assigned

Report any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion

Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Understand and comply with Information Security and HIPAA policies and procedures at all times

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualification

Microsoft Windows 10Active DirectoryOffice 365 AdministrationPowerShell scriptingTechnical SupportVOIP solutionsCustomer serviceAnalytical skillsOrganizational skillsProblem-solvingTeam player