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Republic Services · 14 hours ago

Field Billing Coordinator-ES

York, PA, USA

Full-time

Onsite

Entry Level

1+ years exp

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services including recycling and waste management. The Field Billing Coordinator role involves performing complex billing functions to ensure accurate and timely billing for customers, as well as resolving billing discrepancies and supporting customer accounts.

Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management

Responsibilities

Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system

Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction

Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies

May calculate and prepare manual billings for non-routine, complex billing arrangements

May gather and summarize supplemental billing information to accommodate customer billing requirements

Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedure

Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified/misapplied payments

Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office

May accept credit card payment from customers over the phone and process recurring payments

May complete customer set up in company billing system(s)

May act as a resource for less experience personnel within the division or other divisions. This includes answering questions and providing training and support for others

Performs other job-related duties as assigned

Qualification

Billing transactions knowledgeMS Excel skillsCustomer service experienceAttention to detailMath aptitudeCommunication skillsInitiative

Required

Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry

A thorough knowledge and understanding of billing transactions and processes

MS Excel skills at an intermediate level

Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner

The ability to effectively interact and communicate with division managers as well as customers in a professional manner

Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures

Good math aptitude and the ability to work accurately with numbers are essential

High school diploma or G.E.D

18 months of related billing experience