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My Community Credit Union · 1 day ago

Lead Teller

Main, Midland, TX, US

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

My Community Credit Union is seeking a Lead Teller to ensure the smooth operation of teller lines and supervise branch Teller staff. The role involves managing cash operations, assisting members with financial transactions, and cross-selling credit union products and services.

BankingFinancial ServicesNon Profit

Responsibilities

Provides supervision for the branch Tellers

Compiles Teller Transaction Reports

Schedules and monitors daily activities of tellers

Coaches and trains Tellers in all assigned responsibilities

Completes and presents coaching logs and performance reviews

Manages vault cash and cash dispenser cash, including ordering cash, performing buy/sells for the tellers, daily vault balancing, and weekly cash dispenser balancing

Compiles the Daily Deposit Report (Check 21), monitoring and making corrections as needed

Manages, orders, balances, and completes outage research for all consignment items

Receives and processes member financial transactions, including deposits, withdrawals, and loan payments

Sells money orders and traveler's checks to members; transfers amounts from member accounts as directed

Correctly maintains member's account information

Process FICS Mortgage payments and ECM loan payments

Reset passwords on home banking, order checks, change of address

Process teller overrides as appropriate and within prescribed override authority

Performs monthly teller audits for all teller drawers, vault cash, ATM, and cash dispenser, as well as periodically monitoring teller drawers for compliance with drawer limits and teller outages

Produces Summary Ending Cash per Teller Report and ensures Branch Cash Limit is not exceeded

Maintains over and shorts general ledger report

Performs other related duties as assigned

Qualification

Customer serviceCash managementLeadershipDigital bankingCoachingMathematicsCommunication skillsIntegrity

Required

Strong leadership and coaching abilities: Proven experience supervising teams, conducting performance reviews, and providing ongoing training and support

Detail-oriented and accountable: Accurate handling of cash operations, balancing procedures, and resolving discrepancies (e.g., teller outages, audits, vault management)

Excellent customer service and communication skills: Friendly, professional demeanor with ability to assist members effectively and promote credit union services

Trustworthy and composed under pressure: Demonstrated integrity, sound judgment for override authority, and ability to stay calm in high-stress situations (e.g., robbery protocol)

Tech-savvy and process-driven: Comfortable with digital banking platforms, procedural compliance, and maintaining accurate reports and logs

Six months to two years of similar or related experience

Graduation from an accredited senior high school or equivalent or GED

Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature

Excellent verbal communication skills

Thorough understanding of customer service

Ability to remain friendly

Excellent managerial skills

Above average knowledge of fundamental mathematics

Ability to be trustworthy and act with integrity

Ability to remain calm and to minimize panic in the event of a robbery