Royal Caribbean Group · 1 day ago
Lead, Experience Development
Miami, FL
Full-time
Onsite
Mid, Senior Level
2+ years expRoyal Caribbean Group is a vacation-industry leader with global brands, and they are seeking a Lead, Experience Development to shape the future of Celebrity Cruises. The role involves transforming product vision into high-quality, guest-centric journeys by partnering with cross-functional teams to define and deliver innovative concepts across ships and destinations.
Travel
Responsibilities
Core Responsibility: Take approved concept strategies and business cases and own them through launch — breaking them into detailed, actionable plans and driving cross-functional execution to achieve the north star vision as fully as possible
Product Definition: Leads all aspects from experience ideation, development, documentation, and execution with cross-functional partners including, but not limited to, Design, Operations, F&B, Entertainment, Onboard Revenue, Revenue Management, Marketing, Finance, Procurement, Legal, etc
Product Definition: Create guest experience briefs and playbooks (in the form of detailed presentations) outlining the detailed guest journey and direction on each component needed to bring the vision to life. Creative thinking, strong storytelling, attention to detail and a data-driven approach are essential the successful delivery of this work
Product Definition: Serves as the primary source of the product vision and requirements for leadership, partners and stakeholders, ensuring they have a deep understanding of the indented guest experience
Product Definition: Partner with our cross-function teams to define the requirements needed to deliver the ambition and ensure every need to support the experience is being accounted for throughout the development execution
Product Definition: Work with our partners to assess the operational, technical and financial feasibility of the product, identify solutions to address any feasibility challenges, and drive the forums and material creation to gain alignment on the way forward – balancing experience, operations and business needs
Product Definition: Identify opportunities throughout the development process to further the products being created
Product Definition: Lead the documentation, review and approvals of briefs and any support material throughout the development process
Product Delivery: Understands and delivers to the project management framework such as communicating changes and updates or priority shifts to cross-functional teams while keeping their direct management up to speed on progress with regular pro-active check points
Product Delivery: Work closely with operations and design teams on run-of-show events to showcase programming and ensure the guest experience will be delivered in line with the product vision
Product Delivery: Collaborate with Marketing, Public Relations, and Revenue Management to ensure the latest information is accurately depicted in the brand’s communication and systems
Product Delivery: Establish startup plans and training materials to ensure each concept/experience is flawlessly executed
Product Delivery: Tracks and monitors startup plans by developing training materials, SOPs or playbooks to ensure each concept/experience is flawlessly executed onboard our ships
Product Standards: Ensure onboard and onshore product delivery is consistent with the vision and playbooks of new products
Product Standards: Own and manage the product and experience audit and post-delivery success monitoring of new products and experiences
Product Standards: Lead the efforts to ensure the product standards, practices, and experience design guidelines of the product are consistent across the brand
Product Standards: Defines success criteria for products and experiences and coordinates post-delivery audit of the product through metrics and KPI. Willing to travel up to 20% of time onboard ships or shipyard
Operational Excellence: Support the process and governance for guest facing product changes in line with the Operational Excellence standard assigned to Product Development
Personnel Management: Responsible for all aspects of personnel management (e.g., hiring, training, and development) of direct reports, if any
Personnel Management: Enhance and evolve the Product Development team direct reports, if any, by coaching and developing the required skills, roles, and responsibilities needed to concept and execute experiences for the brand
Qualification
Required
Minimum 2 to 3 years in a product, design or other similar role developing physical products or customer experiences required
Bachelor's degree required
Proven track record of success in fast-paced environment with demanding timelines
Experience developing products grounded in strategies driven by consumer insights
Ability to effectively communicate across a large ecosystem of partners and builders, that spans product definition, design and construction
Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to the executive levels of the company
Ability to assemble, lead and influence cross-functional teams to execute against a vision
Ability to craft and tell a compelling and influential story for partners and collaborators
Ability to document and package detailed operational requirements and experiences
Obsessive attention to detail and follow-through – every detail matters
Ability to find answers and propose initiative and solutions on your own – a self-starter
Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships
Ability to creative problem solve and drive ideas into action, with a positive outlook and willingness to take personal initiative
Methodical in research, order, prioritization, and implementation
Ability to travel up to 20% of the time
Preferred
Master's degree a plus
Experience working with Architects/Designers/Creative & Innovation Consultants a plus
Experience in the travel industry a plus
Benefits
Competitive compensation and benefits package
Excellent career development opportunities
Company
Royal Caribbean Group
Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world.
10001+ employees
H1B Sponsorship
Royal Caribbean Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (12)
2022 (14)
2021 (4)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$15.43BKey Investors
RCI HoldingsMorgan Stanley
2025-09-22Post Ipo Debt· $1.5B
2025-05-14Post Ipo Debt· $2.28B
2024-09-16Post Ipo Debt· $1.5B
Leadership Team
Jason Liberty
Chairman and Chief Executive Officer
Matt Denesuk
SVP, Chief AI Officer
Recent News
Benzinga.com
2026-01-07
Company data provided by crunchbase