AutoNation · 12 hours ago
Business Intelligence and Workforce Analytics Analyst
Irving, TX
Full-time
Onsite
Mid Level
4+ years expAutoNation is one of the largest automotive retailers in the United States, offering innovative products and exceptional services. They are seeking a data-driven, business-minded analyst to join their Contact Center team, focusing on business intelligence, data visualization, and workforce planning to deliver insights that improve performance and decision-making.
AutomotiveCustomer ServiceRetail
Responsibilities
Collect, analyze, and interpret operational data from systems such as telephony, CRM, workforce, and QA tools
Design and maintain interactive dashboards and automated reports using Tableau, Power BI, or Looker Studio
Develop compelling visual narratives and executive summaries highlighting KPIs such as conversion rates, contact volume, staffing ratios, CSAT, AHT, attrition, and cost per RO
Partner with Finance and Operations to model business scenarios, identify performance trends, and quantify ROI for strategic initiatives
Support multiple departments—including BDC leadership, Customer Relations, Parts Operations, and site teams—with customized reporting that drives informed decisions
Identify and implement opportunities for automation, standardization, and improved data accessibility across business units
Own and enhance workforce planning processes, including forecasting, scheduling, and capacity planning across multiple contact center sites
Monitor real-time and interval-based staffing adherence to maintain service-level and cost-efficiency targets
Translate workload and productivity data into accurate staffing models for inbound, outbound, and omni-channel operations
Continuously refine forecasting logic to reflect business trends, promotions, and seasonality
Serve as a trusted analytics partner to senior leadership, delivering insight-driven presentations and dashboards
Collaborate with Customer Relations, Parts Operations, and site management to ensure data accuracy, transparency, and shared KPI understanding
Act as the internal “data storyteller,” transforming metrics into clear recommendations that shape both daily actions and long-term strategy
Qualification
Required
Bachelor's degree in Business, Analytics, Statistics, Finance, or a related field
4+ years of experience in business analytics, workforce management, or operational intelligence, ideally within a call center or multi-site environment
Advanced proficiency in Excel (data modeling, pivot tables, automation)
Skilled in BI platforms (Tableau, Power BI, Looker Studio, etc.)
Experience with WFM tools such as NICE, Calabrio, Genesys, or Webex CC
Ability to communicate insights clearly through both written and visual reports
Preferred
Working knowledge of SQL or other data-querying languages
Familiarity with contact center metrics and forecasting principles
Experience in report automation, dashboard design, or data integration
Certifications in Business Analytics, Data Visualization, or Workforce Management (e.g., Six Sigma, COPC)
Benefits
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
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Company
AutoNation
AutoNation is an automotive retailer that buys and sells a selection of cars for the automotive industry.
10001+ employees
H1B Sponsorship
AutoNation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (8)
2022 (7)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$700M2025-05-21Post Ipo Debt· $700M
1999-04-06IPO
Leadership Team
Thomas Szlosek
Executive Vice President and Chief Financial Officer
Jeff M Parent
Chief Operating Officer
Recent News
The Motley Fool
2025-12-18
Maryland Daily Record
2025-12-17
2025-12-11
Company data provided by crunchbase