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CENTEGIX · 11 hours ago

Field Operations Engineer

Charleston, SC

Full-time

Onsite

Entry, Mid Level

$60K/yr - $70K/yr

2+ years exp

CENTEGIX is the industry leader in wearable safety technology for various sectors, including healthcare and education. They are seeking a Field Operations Engineer to represent the company on-site, helping customers maximize the use of their safety platform while ensuring professionalism and adherence to safety protocols.

EducationHospitalityInformation TechnologySecuritySoftware

Responsibilities

Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues that arise from time-to-time

Serve as a customer-facing representative of CENTEGIX, ensuring confidence and trust in our solutions

Effectively engage with customers, ensuring clear communication and exceptional service. Build and maintain strong relationships to enhance customer satisfaction and operational success

Maintain professional conduct and strictly adhere to all school district policies and safety standards while on K-12 property

Develop a deep understanding of our products and services to communicate their value effectively. Confidently answer customer questions, provide solutions, and represent the company with knowledge and professionalism

Ensure company assets are recovered from installers and returned in a timely manner

Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base

Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities

Capture and provide feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams, emphasizing reliability and enhancing the user experience

Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams

Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms

Assist with change, add or routine maintenance questions and orders

Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services, building confidence in platform use and long-term value

Engage administrators and end users, where possible, to generate feedback on the platform and verbatim to leverage in marketing activities

Qualification

Customer interactionTechnical aptitudeIP networkingWireless systemsProfessional conductCommunicationProblem-solvingTime management

Required

Travel required up to 75% of the time

Travel is primarily regional but national travel will be required. Additionally, travel is aligned with business activity. During slow periods, travel may not be required. During peak times, travel can be up to 75-85% for 4-6 weeks at a time. Adequate measures are taken to provide work/life balance, but flexibility is critical to the role

Second shift work required when supporting installers working after hours. Role is approximately 25% day shift work, 75% evening shift. Flexibility is required to work when students are not present (evenings/weekends/school breaks) for installation or maintenance activities

2+ years proven experience interfacing and interacting with customers, primarily onsite, with an emphasis on building trust and reliable support

Demonstrated sound judgment and professionalism in a sensitive environment, particularly when working around children

High school diploma or equivalent experience; college degree preferred

Successful completion of a comprehensive background check and fingerprinting may be required prior to being provided access to our customer sites, as mandated for all personnel working on customer grounds

Basic knowledge of technology and hand tools required. Understanding of IP and basic networking, wireless systems and protocols is a plus

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Physical requirements: Ability to lift and carry up to 75 lbs; Carry and climb ladders, stand, kneel; Bend, sit or lie down while installing equipment; Stand for long periods of time