ServiceNow · 12 hours ago
Commercial Growth Senior Solution Consultant
275 Wyman Street 275 Wyman Street 2nd Floor, Waltham, Massachusetts, United States
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $163K/yr
4+ years expServiceNow is a global market leader in information technology and services, providing innovative AI-enhanced technology to over 8,100 customers. The Senior Solution Consultant will partner with Commercial Growth Account Executives and other team members to win new business, mentor peers, and elevate technical excellence across various industries by leveraging the ServiceNow platform.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Assist Commercial Growth Sales and Solution Consulting teams in their largest and most strategic opportunities
Participate across the sales lifecycle to acquire new customers and grow existing accounts
Lead deep-dive discovery sessions, craft solution architectures, deliver tailored demos across most ServiceNow workflows, and spearhead other high-value activities
Stay current on all ServiceNow product developments and releases—including AI and Now Assist capabilities—and share insights with the team
Support Commercial Growth Sales teams by qualifying customer needs through structured discovery
Demonstrate the product—both standard and tailored—to prospects and existing customers
Mentor early-career Commercial Growth Solution Consultants, providing constructive feedback on customer calls
Collaborate with Commercial Growth Solution Consultant leadership to execute top priorities
Assist with onboarding and enablement for new Commercial Growth Solution Consultants
Lead and support marketing events (user conferences, trade shows, webinars, etc.), assembling event teams as needed
Monitor competitive analyses and articulate key differentiators between ServiceNow and its competitors
Understand the business and technical challenges addressed by ServiceNow solutions—including regulatory drivers, industry trends, and evolving customer needs
Facilitate peer feedback loops and model best-in-class practices for the Commercial Growth Solution Consulting organization
Qualification
Required
Bachelor's degree in Information Systems Management, Engineering, Computer Science, Marketing, Business Administration, or a related field
ServiceNow Certified System Administrator (CSA)
4+ years of pre-sales solution consulting or sales-engineering experience focused on ServiceNow, with deep knowledge of the platform, AI and Now Assist, and Industry product lines
Strong grasp of technical concepts and a track record of staying current on emerging technologies within and beyond ServiceNow
Proven history of partnering with sales teams to achieve or exceed quota
Familiarity with ITIL, solid business acumen, and industry-specific talk tracks
Exceptional written and verbal communication skills; able to convey complex ideas to diverse audiences
Empathetic, enthusiastic, and collaborative
Adept at translating technical concepts for non-technical stakeholders
Strong problem-solving abilities and a solution-oriented mindset
Customer-centric—dedicated to understanding and meeting client needs
Effective at working cross-functionally with Mid-Market and Field Sales, specialist Solution Consulting teams, Product Management, Engineering, Customer Success, Renewals, Partners, and more
Adaptable; thrives in dynamic environments and handles shifting priorities with ease
Preferred
ServiceNow Implementation certification (any product line) — highly recommended
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase