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Spire Orthopedic Partners · 13 hours ago

Front Desk Specialist

Kingston, NY

Full-time

Onsite

Entry Level

2+ years exp

Spire Orthopedic Partners is a growing national partnership of orthopedic practices providing essential support and operational resources to physicians. The Front Desk Specialist will manage the front desk operations, oversee staff, communicate with clinical teams, and ensure a professional atmosphere while handling patient interactions.

Health CareHospitalPersonal Health

Responsibilities

Monitor reception/front desk staff

Communicate regularly with the Office Manager regarding any staff disciplinary issues so the Director can address them

Communicate routinely with clinical staff regarding potential delays

Manage front office supply stock, order replenishments as needed for individual site with approval from the Office Manager

Provide guidance to office staff when new policies/procedures are being implemented or followed up on

Monitor staff’s adherence to policy and procedure, expected to address policy and procedure concerns with the employee promptly and then immediately report to the appropriate leader

Handle all urgent physician and patient complaints

Greet all patients and office guests

Print and verify day end review

Review billing slips at time of service/check-out to ensure that coding appears to be complete

Submit daily billing slips

Balance daily receipts against TOS report

Enter payments for medical records requests filled directly by our office

Open and close office prior to and following business hours

Assist patients and/or family members with any requests

Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers and administration

Attach required authorizations to appointment and/or educate patient of insurance guidelines for coverage

Coordinate rescheduling of appointments cancelled by the practice