LanceSoft, Inc. ยท 1 month ago
Help Desk Analyst I
Topeka, KS
Full-time
Hybrid
Entry Level
$23/hr - $25.41/hr
2+ years expLanceSoft, Inc. is looking for a Help Desk Analyst I to provide first contact support for computer, application, or system-related issues. The role involves delivering quality customer service and technical support to internal users, while ensuring compliance with corporate data security policies.
Information Technology
Responsibilities
Act as first contact for any computer, application or system-related problems and provide direct, telephone based and remote control/diagnostic support services
Use technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner
Consistently use courtesy while providing support to end users, asking questions to gather information about the problem and listening carefully
Guide the user through diagnostic and resolution procedures, using clear and concise directions
Resolve a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner
Document, track, and monitor trouble tickets to resolution, meeting SLA requirements
Follow policies and procedures to ensure corporate data security
Execute and enforce user access guidelines and procedures
Demonstrate working knowledge of and troubleshoot configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications
Respond positively and promptly to coworker requests for assistance
Participate in assigned projects, contributing to their accurate and timely completion
Communicate effectively with all levels of employees, both technical and non-technical
Qualification
Required
Valid driver's license required
Requires a High School diploma and two years of demonstrated work experience on a Service Desk
Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting
Knowledge of Windows 10/11, and Microsoft Office is required
Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills
Preferred
A Bachelor's degree or technical degree in an Information Technology related field is preferred
Prefer CompTIA A+ or Net + certifications
Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills preferred
Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase