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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 14 hours ago

NHG Manager in Training Program, NGIS

Honolulu, HI

Full-time

Onsite

Entry Level

1+ years exp

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is seeking a Manager in Training for their NHG Hospitality Group. The role involves completing the Management in Training curriculum and on-the-job training to prepare for leadership positions as an Assistant General Manager or General Manager.

Information Technology

Responsibilities

Completes training and operational duties at assigned NHG lodging operations to include Navy Lodge, Navy Gateway Inns & Suites, Navy Inn and Navy Inn Crew Stay

May be assigned training at other geographical locations requiring travel

Learns all aspects of hospitality operations by job shadowing and hands-on training in all departments and positions

Completes tasks by learning and utilizing systems, tools and software, as applicable

Prepares and submits periodic MIT progress reports to all members of the Training Network

Develops and maintains an Individual Development Plan (IDP) in collaboration with the Training Sponsor and/or Training Coach outlining goals, milestones and actions to track progress

Serves as the Manager on Duty, as assigned

Conducts inspections of guest rooms, common areas, work areas and storage areas to ensure NHG standards are met. Identifies deficiencies and implements appropriate corrective measures. Follows up to ensure deficiencies are corrected

Implements all NHG policies and procedures

Ensures adequate staffing for all areas of responsibilities

Evaluates work performance of subordinate associates, reports deficiencies or concerns to the General Manager

Works with department supervisors to plan, conduct and record required training

Assists associates in resolving job-related issues and workplace conflicts

Reviews and analyzes various operating reports and statistical data to complete required management reports

Assists the General Manager in gathering and evaluating data to prepare and administer the annual operating budget in conjunction with NHG leadership

May be required to represent NHG in meetings in the absence of the General Manager

Maintains liaison with NEXCOM and other activities, vendors and suppliers to ensure adequate levels of services and supplies

Monitors guest satisfaction and resolves guest complaints

Ensures proper control of operational records and files

Ensures compliance with all safety, fire and sanitation regulations for the safety of guests and associates

May be required to complete certifications, as applicable

May be called upon to maintain operations during inclement weather and/or other emergencies for short period of time during the absence of AGM or GM

Relocation based on company needs will be necessary at completion of the MIT program

Performs other related duties as assigned

Qualification

Hospitality ManagementSupervisory ExperienceOperational ProficiencyBudget AdministrationGuest Satisfaction MonitoringTraining DevelopmentSafety ComplianceConflict Resolution

Required

A two or four-year bachelor's degree in Hospitality or Hotel/Motel Management or Business Administration

A minimum of one year experience working in a supervisory or management position in a Hotel, Motel or similar facilities (such as: residential, resort, Airbnb, timeshare, vacation rental, serviced apartments, etc.)

Equivalent combination of education and experience that provided professional Hotel/Motel Management knowledge

Current or Former Federal Government Retail management experience may be considered in lieu of hospitality experience

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

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The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946

Virginia Beach, Virginia, USA

10001+ employees