ServiceNow · 1 day ago
Solution Architect, CRMI
United States
Full-time
Remote
Senior Level
6+ years expServiceNow is a global market leader in AI-enhanced technology, aiming to transform how organizations work. The Solution Architect will be responsible for partnering with various teams to deliver an AI-first implementation and adoption experience for customers, focusing on enhancing customer experience and reducing deployment friction.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNow’s AI-first implementation agents and adoption to dramatically reduce time-to-first-use
Collaborate with cross-functional teams, including platform and product management and engineering, Global Partners & Channels, Impact, Expert Services, to prioritize, design, productize, and pilot ServiceNow’s AI-first implementation and adoption capabilities
Stay up-to-date with industry trends and emerging technologies in the field of GenAI and AI Agents, and apply this knowledge to continuously improve and evolve ServiceNow’s implementation & adoption offerings
Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation to make information about ServiceNow’s AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization, customers, and partners
Assist the Enablement team and Partner team with Enablement and Training material to see through the success of this Autonomous Implementation effort
Design and validate product‑specific agents (e.g., ITSM‑Core guided setup, CSM case mapping, HRSD onboarding) with BU teams
Co‑drive pilots with ServiceNow’s early adopter customers (enterprise clients and Systems Integrators)
Qualification
Required
6+ years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred)
Experience putting ServiceNow enterprise implementations and deployments into production is a must-have
Proven track record of driving customer satisfaction through innovative technology solutions on the ServiceNow platform
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
Strong analytical and creative problem-solving skills
Ability to work effectively in a fast-paced, dynamic environment
Strong problem-solving skills and ability to work independently or as part of a team
Customer-focused mindset and commitment to delivering high-quality results
Excellent collaboration with product, engineering, QE, and field teams
Must be able to travel up to 50% annually
Preferred
ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred
ServiceNow Certified Technical Architect or ServiceNow Certified Master Architect certifications are preferred
At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred
Familiarity with Agile methodologies and experience working in an Agile environment
Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase