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TixTrack · 15 hours ago

VP, Product (Remote - US)

United States

Full-time

Remote

Director/Executive

$175K/yr - $200K/yr

8+ years exp

TixTrack is a company that creates innovative ticketing solutions for performing arts and cultural institutions. They are seeking a VP, Product to lead their Product organization, operationalizing their vision and delivering a product roadmap that meets the needs of Performing Arts Theaters while driving business growth.

SoftwareTicketing

Responsibilities

Act as the primary strategic bridge between Product and Customer Success/Strategy & Growth. Move the organization away from "roadmap negotiation" toward objective-based planning

Partner with the CTO to translate our Product Vision into actionable quarterly strategies, roadmaps, and goals

Bring rigor to our decision-making. Data is your compass; you will drive the research, market data, and feedback loops that inform *why* we build what we build

Move beyond traditional backlog management to deep coaching. Dedicate significant bandwidth to further developing our Product Managers into excellent product thinkers who own value and viability, while aligning the team around a shared product management approach

Foster a culture of "missionaries, not mercenaries," where teams are accountable for business outcomes (retention, revenue), not just feature output

Guide the team in adopting modern discovery techniques to validate ideas *before* we build, ensuring we only ship what matters

Manage the "Build vs. Partner" decisions as we expand our ecosystem

Collaborate with the VP of Engineering to ensure our team topology evolves alongside our architecture and team growth. As we break up the Nliven monolith, you will ensure our product domains are set up to minimize dependencies and maximize team autonomy

Partner with the VP, Customer Experience to manage customer-facing product rollouts and coordinate feedback to ultimately sustainably improve customer satisfaction in our products

Treat our infrastructure, platform, and developer experience as a product, understanding that speed, quality, and reliability are features our customers feel

Protect the team's focus. You will be the shield that prevents stakeholder thrash, allowing your PMs to focus on deep work while you manage executive expectations

Qualification

Product managementB2B SaaS experienceTeam leadershipStrategic planningMicrosoft OfficeGoogle SuiteSlackZendeskJiraCommunication skillsProblem-solving skillsOrganizational skills

Required

Experience in the ticketing, live events, or the general entertainment space is required

8+ years of product management experience in B2B SaaS, with at least 3+ years managing and scaling product teams

Proven experience leading teams through large cultural, process, or technological transitions (e.g., monolith to microservices, waterfall to agile, or feature-team to empowered-team)

Bachelor's degree preferred

Strong oral and written communication skills

Ability to work independently and manage multiple projects and deadlines

Possess strong strategic, decision-making, and creative problem-solving skills

Strong attention to detail

Excellent organizational, leadership, and time management skills

Effective communication and management skills

Benefits

Eligibility for annual bonus based on performance and company success

100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)

Company-paid life insurance

Traditional and Roth 401k plans

Paid parental leave

Learning & development opportunities with company reimbursement for eligible educational expenses

Working abroad opportunities

Volunteer days off

Flexible scheduling

Up to $300 reimbursement for initial equipment to set up hybrid work environment

Generous PTO and holiday schedule

Remote work environment